APS3 Participant Support Officer

- Dandenong, VIC.
- Contract until 31 December 2027, with potential to extend.
- $38.89 per hour + super.
- Full-time hours, Monday to Friday, 8:30am to 5:00pm.

Talent International is seeking a Participant Support Officer to join a federal government agency supporting people with disability. Based in Dandenong, this role combines customer service, reception and administration, helping people access information and support while keeping day-to-day office activities running smoothly.

You'll be a key point of contact for participants, responding to enquiries in person, over the phone and via email. This would suit someone who enjoys helping others, communicates with patience and empathy, and is comfortable managing competing priorities.

What you'll be doing

- Providing front-of-house and reception support, including helping participants access online services.
- Responding to enquiries, providing clear information and referring people to appropriate government or community services.
- Managing a shared inbox, telephone enquiries and appointment bookings.
- Supporting participant matters by completing administrative and planning tasks within established procedures.
- Coordinating accessible meeting spaces and office facilities.




- Maintaining accurate records, completing data entry and following up outstanding actions.
- Recording complaints and feedback in relevant business systems.

What you'll bring

- Strong customer service and administration skills, with a friendly and skilled approach.
- Clear written and verbal communication skills and confidence supporting people with different needs.
- Good organisation skills, attention to detail and the ability to prioritise tasks.
- Confidence using Microsoft Office and learning new systems.
- An understanding of confidentiality and handling sensitive information.
- A flexible approach and the ability to work independently and as part of a team.

Experience in disability, community services or allied health would be well regarded, although it is not essential.

Australian citizenship is preferred under the agency's eligibility requirements. Non-citizens may only be considered where no suitably qualified Australian citizens are available. Successful applicants will need to complete relevant pre-employment checks.

To apply, submit your CV or contact Liam Lasslett at Talent International for more information.

📌 Participant Support Officer - Dandenong
🏢 Talent
📍 Dandenong