Family Support Coordinator

About IWC

IWC is an Aboriginal community-controlled and multi-accredited health and wellbeing organisation that delivers services without discrimination to Indigenous and non-Indigenous peoples in Bundaberg and the Wide Bay Burnett.

Through impactful campaigns, communications, events, digital and outreach initiatives, we share community stories, connect people with services, celebrate culture and contribute to closing the gap.

ABOUT THE POSITION:

IWC’s Social and Emotional Wellbeing team is seeking a suitably qualified and experienced Family Support Coordinator to provide culturally safe, holistic support to Aboriginal and Torres Strait Islander families in the community.

The position delivers early intervention, coordinated case management, practical education, advocacy and service linkages. The role aims to strengthen family functioning and safety, support positive child development and improve educational outcomes.

FIRST NATIONS PERSONS ARE ENCOURAGED TO IDENTIFY THEIR MOB IN THEIR RESUME OR COVER LETTER

KEY RESPONSIBILITIES:

- Assess family needs and develop coordinated, strengths-based case plans.

- Connect families with relevant health, wellbeing and community services.

- Collaborate with IWC programs, external agencies and multidisciplinary professionals to achieve positive outcomes.

- Advocate for clients and strengthen their ability to advocate for themselves.

Skills & Attributes:





- Strong communication and interpersonal skills.

- Ability to build positive relationships with families, community members and external service providers.

- Strong organisational and time management skills, with the ability to manage competing priorities.

- Ability to manage a caseload and maintain accurate, timely and confidential client records.

- Strong assessment, problem-solving and case management skills.

Key Requirements:

- A current driver's licence is essential or ability to obtain.

- A First Aid Certificate or ability to obtain.

- A Blue Card (Working with Children Card QLD)* or the ability to obtain.

- A Federal Police Check or ability to obtain.

- Certificate III or IV in Aboriginal and Torres Strait Islander Primary Health Care, Community Support, or Child, Youth and Family Support. (Desirable)

SALARY PACKAGE:

Your Salary Package is made up of the following:

- Salary Sacrifice Packaging valued up to $15,990 per annum – adding approximately $2,000 to your take-home pay (available after completion of probation).

- Meals and Entertainment Package up to $2,650 per annum (available after completion of probation).

- 9-Day Fortnight (for full time staff).

- Superannuation valued at 12%.

- Annual Leave Loading of 17.5%.

- 20% discount on IWC Dental Services.

Only shortlisted candidates will be contacted.

📌 Family Support Coordinator (Bundaberg Central)
🏢 IWC
📍 Bundaberg Central