Job Title: Community Worker

Location: Sydney

Position Purpose

The Community Worker is responsible for assessing the social and community needs of clients and developing, implementing and reviewing individualised support and community participation programs. The position assists clients, including people with disabilities and their families, to access appropriate community, health, welfare, housing, employment, education and other support services. The role involves working collaboratively with clients, families, community organisations, welfare agencies, government bodies and other service providers to promote social inclusion, community participation, independence and access to available community resources and services.

Main Duties and Responsibilities

1. Assess Client Needs and Develop Support Plans
Conduct individualised assessments to identify clients’ physical, emotional, social and community needs, and develop, implement and review personalised support plans that promote independence, wellbeing and participation in home and community settings.

2. Assess Community Needs and Resources

Identify and assess community needs and available resources relevant to clients with disabilities and their families, including health, welfare, housing, employment, training and community support services, and incorporate relevant resources into client support and referral planning.

3. Provide Practical and Emotional Support
Provide practical and emotional support to individuals with disabilities and their families, and assist clients in accessing appropriate community, health, housing, emergency and other welfare services through information, referrals and service coordination.

4. Promote Independent Living and Community Participation
Support clients in developing independent living skills, including personal care,



social engagement and community participation, to enhance their daily functioning, independence and involvement in the community.

5. Advocate for Clients and Promote Inclusion
Advocate for the needs and rights of individuals with disabilities within the community and assist clients in accessing appropriate opportunities and services in employment, education, healthcare and community activities.

6. Monitor and Review Client Progress
Monitor clients’ progress and changing needs, regularly review support plans and make appropriate adjustments to services and programs to ensure that individual support goals are being addressed.

7. Coordinate Services and Liaise with Stakeholders
Work with families, caregivers, community organisations, welfare agencies, health professionals and other relevant service providers to coordinate support and facilitate effective and integrated service delivery.

8. Community Outreach and Education
Participate in and coordinate community outreach initiatives, including mobile disability services and community workshops relating to disability rights, employment, community participation and self-advocacy, to increase awareness of available community resources and services.

9. Mental Health and Crisis Support
Assist clients experiencing mental health and other social or emotional challenges by providing appropriate support,



assisting with recovery planning and facilitating access to relevant community and welfare services, including crisis support where required.

10. Maintain Client Records and Prepare Reports
Maintain accurate and up-to-date records of client assessments, interactions, support activities, referrals and progress, and prepare relevant reports and documentation in accordance with organisational, confidentiality and service requirements.

11. Support Community-Based Transition
Support clients transitioning from institutional or other supported environments to community-based living by coordinating appropriate services and assisting them to establish greater independence and successful participation within the community.

Selection Criteria

1. Relevant qualifications in Community Services, Disability Services, Social Work, Individual Support or a related field.

2. Previous experience in community services, disability support, social services or a related client support setting.

3. Knowledge of community-based support services, disability services, the National Disability Insurance Scheme (NDIS), and relevant legislation and service standards.

4. Demonstrated ability to assess client needs, develop and implement individualised support plans, and monitor client progress.

5. Ability to identify appropriate community resources and services and make referrals or coordinate support based on clients’ individual needs.

6. Strong communication, interpersonal and organisational skills, with the ability to work independently and collaboratively with clients, families, community organisations and other service providers.

7. Demonstrated commitment to person-centred practice, client dignity, inclusion, independence and community participation.

📌 Community Worker (St Leonards)
🏢 Serendipity Disability Support Services
📍 St Leonards