About the business and the role:

Country Care Group (CCG), founded in 1997, is a leading national supplier of medical and in-home aids for people living with disability, mobility impairments, and the aged. With over 130 member stores across Australia, we are known for delivering innovative healthcare solutions and exceptional customer service.

We are seeking a full time Warehouse & Service Technician to join our dynamic team based at Tweed Heads, NSW.

As the Warehouse & Service Technician, you will be representing the company brand by ensuring efficient and friendly delivery, installation and repair of healthcare equipment. Excellence in service and working effectively and contributing to team goals is a key requirement of this role. You will also play a key role in ensuring efficiency in warehousing.

A National Police Check, NDIS Worker Screening Check and COVID-19 vaccination status are required for this position.

Key Responsibilities:

As the Warehouse Assistant, you will:

- Deliver excellence in customer service to actively promote sales of products and services
- Clean hire equipment in accordance with company
- Receive and dispatch stock promptly and accurately
- Unpack, label, and store goods
- Perform basic repairs and maintenance on products
- Operate a stock picker to store and retrieve stock safely
- Conduct stock-take duties
- Invoice stock
- Drive a van to deliver and collect healthcare equipment to homes, hospitals, and healthcare facilities
- Undertake housekeeping
- Adhere to company policies and procedures

As the Service Technician, you will:





- Inspect and diagnose faults in a range of healthcare equipment including hospital beds, lifter chairs and scooters
- Repair and service a range of healthcare equipment
- Undertake productive scheduling, time management and administrative duties
- Deliver excellence in customer service to a diverse range of people including individual in-home clients or professional facilities
- Provide customers with the information they need to make informed decisions regarding repairs and servicing
- Test and Tag equipment in the warehouse, at facilities and individual homes in accordance with Australian Safety Standards
- Travel within the region to service, repair and deliver equipment.

Essential:

- Excellent customer service skills with ability to develop a quick rapport with a diverse range of people
- Have basic knowledge of tools
- Good written and verbal communication skills
- Unrestricted drivers licence
- Adhere to Australian road rules
- Maintain a current & satisfactory National Police Check
- Maintain a current NDIS clearance
- Excellent written and verbal communication skills
- Strong computer skills and experience in MS Office suite of products
- Fully Vaccinated against COVID-19
- Current Flu vaccination.

Highly Desired:

- Experience working in a service technician, warehousing, manual labouring role
- Microsoft Business Central WMS
- Electrical Test & Tag Licence
- Experience in serving and repairing auto electrical equipment

Advantages:

- Join a supportive team with long term career potential
- Great work life balance - no weekend work
- Career growth and development through our Leadership Academy.

📌 Warehouse & Service Technician (Tweed Heads)
🏢 Country Care Management Services
📍 Tweed Heads