About the role

This is a key leadership position for someone who understands the demands of commercial HVAC-R service and enjoys combining technical knowledge with people management, planning and commercial decision-making.

You will be responsible for overseeing the day-to-day service department, ensuring jobs are scheduled efficiently, technicians are supported, customers receive excellent service and work is completed profitably and to a high standard.

Working closely with senior management, you will have the chance to improve systems and processes, develop your team and play a significant role in the future direction of Criticool Services.

Key Responsibilities

- Service Operations: Manage the daily operation of the service department, ensuring jobs are scheduled, prioritised and completed efficiently.

- Team Leadership: Lead, mentor and support service technicians, apprentices and subcontractors, promoting accountability and high performance.

- Scheduling & Coordination: Oversee technician allocation, job planning, emergency breakdowns and preventative maintenance programs.

- Customer Relationships: Maintain strong relationships with clients, manage escalations and ensure a high level of customer satisfaction.

- Commercial Performance: Monitor labour utilisation, job profitability, service revenue, outstanding quotations and work in progress.

- Quality & Compliance: Ensure work is completed in accordance with relevant Australian standards, WHS requirements, industry regulations and company procedures.

- Quotations & Job Management: Oversee service quotations, additional works, approvals,



job documentation and invoicing readiness.

- Subcontractor Management: Coordinate subcontractors to ensure work is delivered safely, efficiently and in accordance with client requirements.

- Continuous Improvement: Identify opportunities to improve workflows, service delivery, systems and operational efficiency.

- Reporting: Provide regular updates to senior management on department performance, operational issues and opportunities for growth.

What We Offer

- A genuine leadership opportunity with the ability to influence and improve service operations.

- A growing business where your contribution will make a real difference.

- Variety and responsibility across commercial HVAC-R, refrigeration, maintenance and emergency service work.

- A supportive team environment with direct access to senior management.

- The opportunity to build and develop a high-performing service team.

- Competitive remuneration commensurate with your experience and capability.

- The opportunity to help shape the future growth of Criticool Services.

Who Should Apply?

You may already be a Service Manager looking for a new challenge, a Senior HVAC-R Technician ready to step into management, or an experienced Service Coordinator with strong technical knowledge who is ready to take the next step.

We are interested in people who take ownership, lead by example and understand that a successful service department depends on great people, efficient systems and satisfied customers.

If you are ready to take the lead and make a real impact, we would like to hear from you.

📌 Service Manager – Commercial HVAC-R (Jamisontown)
🏢 Criticool Services
📍 Jamisontown