About Us

Thrive Group is a locally owned and operated allied health practice based in Shepparton, bringing together Paediatric Occupational Therapy and Physiotherapy under one collaborative team.

We are passionate about delivering high-quality, evidence-based healthcare that empowers individuals and families to achieve their goals and reach their full potential. Our services support children, adults and families throughout Shepparton and the wider Goulburn Valley community.

At Thrive Group, we pride ourselves on providing personalised care, building meaningful relationships and creating a welcoming, supportive workplace for both our clients and our team. We are committed to continually improving our services while maintaining a positive, professional and team-focused workplace.

About the Opportunity

We are seeking a highly organised, motivated and proactive Office Manager / Lead Administration Officer to join our team at Thrive Group.

This is an exciting opportunity for someone looking to take ownership of the administrative and operational functions of a growing allied health practice.

As the primary point of contact for our clients and families, you will play an integral role in ensuring the smooth day-to-day running of the clinic while delivering an exceptional client experience.

Working closely with our directors and clinical team, you will have the autonomy to manage daily operations, develop and improve administrative systems, and contribute to the ongoing growth and success of Thrive Group.

We are looking for someone who enjoys responsibility, takes initiative and is motivated to make a meaningful contribution to a positive and progressive workplace.

Key Responsibilities

- Practice Operations: Coordinate and oversee the daily administrative and operational functions of the clinic, ensuring an organised and efficient workplace.

- Client Experience: Act as the primary point of contact for clients, families and external stakeholders, maintaining a welcoming and professional environment.

- Appointment & Diary Management: Coordinate clinician schedules, appointments, referrals and client enquiries to support efficient service delivery.

- Systems & Process Improvement: Identify opportunities to streamline administrative workflows, implement improvements and enhance overall practice efficiency.

- Financial Administration: Oversee invoicing, billing, payment processing, outstanding accounts and general financial administration.





- Practice Performance: Work collaboratively with the directors to monitor operational performance, identify areas for improvement and support business growth.

- Team Collaboration: Maintain strong communication with clinicians and management to ensure administrative processes support high-quality client care.

- Compliance & Records: Maintain accurate client records, confidentiality and administrative procedures in accordance with relevant healthcare requirements.

Key Requirements

To be successful in this role, you will ideally possess:

- Experience: Previous experience in administration, practice management or a similar role, preferably within healthcare or allied health.

- Organisation & Time Management: Excellent organisational skills with the ability to prioritise tasks, manage competing demands and work efficiently in a busy environment.

- Communication: Strong written and verbal communication skills, with the ability to build positive relationships with clients, families, clinicians and external stakeholders.

- Initiative & Independence: A proactive approach to work, with the confidence to make decisions, solve problems and manage responsibilities independently.

- Technology & Systems: Strong computer literacy and the ability to confidently use practice management software, G-Suite and other administrative systems.

- Financial Administration: Experience with invoicing, billing, payment processing and general financial administration.

- Attention to Detail: A high level of accuracy, professionalism and discretion when managing confidential client information.

- Adaptability & Growth Mindset: A willingness to embrace change, identify opportunities for improvement and contribute to the ongoing development of the practice.

Desirable but not essential:

- Experience working within an allied health or multidisciplinary healthcare setting.

- Familiarity with NDIS processes, Medicare, private health insurance and third-party billing.

- Previous experience implementing administrative systems or improving operational workflows.





Why Join Thrive Group?

At Thrive Group, we believe that a positive, supportive and enjoyable workplace is essential to delivering exceptional care. We place a strong emphasis on team culture, professional development and work-life balance, ensuring our people feel valued, supported and motivated to succeed.

What we offer:

- Six Weeks Annual Leave: Enjoy six weeks of annual leave each year, providing additional time to rest, recharge and enjoy life outside of work.

- Competitive Remuneration: An attractive remuneration package that reflects your experience, skills and responsibilities.

- Early Finish Fridays: Finish early on Fridays and get a head start on your weekend.

- Modern Facilities: Work in a contemporary, purpose-built clinic equipped with modern technology and systems.

- Complimentary Gym Access: Enjoy access to our fully equipped, functional gym facilities for your own personal use.

- Professional Development: Participate in quarterly professional development days alongside our team, including opportunities to collaborate with Impact Speech Pathology Clinic.

- Collaborative Team Environment: Fortnightly team meetings that encourage communication, shared learning and continuous improvement.

- Exceptional Team Culture: Be part of a friendly, supportive and close-knit team that values social events, shared lunch breaks and celebrating achievements together.

- Opportunity to Make an Impact: Take ownership of your role, contribute ideas and play a meaningful part in shaping the future of a growing allied health practice.

Roles we have available for you

We’re looking for the right person (or people!) to join our friendly and supportive team. Ideally, we’re seeking someone to fill a full-time position (38 hours per week); however, we’re open to considering two part-time positions for the right candidates. We’re happy to explore flexible working arrangements to find the right fit for both our team and the successful applicants.

Want to join Thrive Group? Apply now by sending us your Resume and Cover Letter setting out why you would like to join us on this adventure.

For more information, please feel free to email our Director/s, Annie Seccull at ••••@thrive-group.com.au & Xavier Stevenson at ••••@thrive-group.com.au or visit our websites www.thriveoccupationaltherapy.com.au / https://sheppartonphysiotherapy.com.au/

📌 Office Manager/ Administration Lead (Shepparton)
🏢 Thrive Group (VIC
📍 Shepparton