Essential Touch Victoria Pty Ltd

Location: Moonee Ponds, Melbourne VIC
Employment Type: Full-Time
Hours: Monday – Friday, 9:00am – 5:00pm

About Us

Essential Touch Victoria is a growing Melbourne-based cleaning company providing professional domestic cleaning services to aged-care clients, as well as residential and commercial cleaning services.

We are seeking a friendly, organized and reliable Administration & Customer Service Officer to join our team at our Moonee Ponds office.

This is a busy, phone-based administrative role suited to someone who enjoys communicating with people, providing excellent customer service and supporting the daily operations of a growing business.

About the Role

You will play an important role in the day-to-day running of our office, acting as the first point of contact for clients and cleaning staff, managing incoming enquiries and assisting with the recruitment and onboarding of recent cleaners.

Key Responsibilities:

- Answer incoming phone calls professionally and assist with client and staff enquiries.

- Act as the first point of contact for cleaning staff, responding to general enquiries and escalating matters where required.

- Make outgoing calls to clients regarding appointment confirmations, service enquiries and general updates.

- Respond to customer enquiries via phone and email in a timely and professional manner.

- Assist with managing client concerns, complaints and service-related enquiries.

- Manage recruitment enquiries, review applications and contact potential cleaning staff.

- Conduct initial phone screenings and coordinate interviews for prospective cleaners.

- Assist with onboarding new employees, including collecting required documentation and maintaining employee records.

- Maintain accurate client and staff information across internal systems.

- Complete general administrative duties,



including data entry, filing and email correspondence.

- Work closely with management to ensure smooth day-to-day office operations.

About You

We are looking for someone who is confident on the phone, highly organized and comfortable managing multiple responsibilities in a busy office environment.

To be successful in this role, you will have:

- Previous experience in administration, reception or customer service.

- Excellent phone communication skills and a friendly, professional manner.

- Strong written and verbal communication skills.

- Good computer skills, including google sheets or excel.

- Strong organizational skills and excellent attention to detail.

- The ability to multitask and prioritise responsibilities effectively.

- Confidence handling customer enquiries and resolving issues professionally.

- A proactive attitude and the ability to work independently and within a team.

- A high level of reliability, punctuality and professionalism.

- The ability to handle confidential client and employee information appropriately.

Previous experience in recruitment, administration or the cleaning and aged-care industries will be highly regarded but is not essential.

What We Offer

- Full-time, Monday to Friday office hours.

- No weekend work.

- A friendly and supportive team environment.

- Training and ongoing support.

- A varied role combining customer service, administration and recruitment.

- The opportunity to grow with an expanding Melbourne-based business.

How to Apply

If you are a motivated, organized individual who enjoys working with people and thrives in a busy office environment, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience.

Shortlisted applicants will be contacted for an initial phone interview, followed by an in-person interview at our Moonee Ponds office.

📌 Administration & Customer Service Officer (Moonee Ponds)
🏢 Essential Touch Victoria
📍 Moonee Ponds