HOBAN Recruitment is seeking friendly, approachable and customer-focused Wayfinding Assistants to support patients, visitors and staff at a major hospital in Parkville.

As part of this opportunity, you will play an important role in creating a welcoming and positive hospital experience during a key corridor closure associated with redevelopment works. You will provide clear directions, assist with navigating alternative routes and help minimise disruptions for patients, visitors and staff.

At HOBAN, we are committed to connecting people with meaningful employment opportunities and supporting our clients through reliable, professional workforce solutions. This is an excellent opportunity to make a positive difference in a busy healthcare environment while representing HOBAN with professionalism and care.

Duration: 9 November 2026 – 6 June 2027

Key Responsibilities

- Welcome and greet patients, visitors and staff at the hospital car park ground-floor entrance.
- Provide clear directions to departments, clinics and services.
- Assist patients, visitors and staff in navigating alternative routes during the corridor closure.
- Use a computer-based information portal to locate patients and provide permitted location information to visitors.
- Respond to wheelchair requests and maintain accurate records of wheelchair allocation and returns.
- Provide wayfinding assistance at other hospital locations as required.
- Undertake general administrative and support duties as directed.
- Maintain patient confidentiality and comply with relevant privacy, safety and workplace procedures.

About You To be successful in this role, you will have:

- Excellent communication and interpersonal skills.
- A friendly, welcoming and professional approach.
- A strong customer service mindset and a genuine desire to help others.
- The ability to provide clear directions and assist people from diverse backgrounds.
- Confidence using basic computer systems and maintaining accurate records.




- The ability to work in a busy environment and respond calmly to changing needs.
- The physical ability to alternate between standing, sitting and walking throughout your shift.
- A strong commitment to patient privacy, safety and well being.
- A neat and professional appearance, adhering to a smart-casual dress code.

Mandatory Requirements Applicants must meet the following requirements:

- Applicants must be 18 years of age or older.
- Hold a current Working With Children Check (WWCC) Employee.
- Hold a current National Police Check issued within the last six months.
- Complete an immunisation assessment in accordance with the relevant hospital workforce immunisation requirements.
- Be willing to familiarise themselves with the required orientation and procedures documentation.
- Follow workplace health and safety requirements and respect the smoke-free hospital environment.

Why Apply?
- Make a meaningful contribution to the patient and visitor experience.
- Gain valuable experience in a healthcare environment.
- Work in a energetic and people-focused role.
- Support essential hospital redevelopment activities.

How to Apply If you are approachable, reliable and passionate about helping people, we encourage you to apply.

Please submit your application outlining your relevant customer service experience, availability and suitability for the role.

Apply now to help create a welcoming and positive experience for patients, visitors and staff.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.

📌 Casual Wayfinding Assistant (Parkville)
🏢 HOBAN Recruitment
📍 Parkville