Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging settings. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.

Job Description Full-Time | 6-Month Contract | Hybrid Working

Help families navigate the moments that matter.

As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.

This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.

Hybrid working with adaptable rostered work-from-home opportunities

Varied role across phone, email, online chat and administration

Supportive team culture with ongoing coaching and development

Meaningful work helping families access quality care and education

What you'll do

Assist families with billing, payments, bookings and subsidy enquiries

Respond to calls, emails and online chat enquiries





Investigate and resolve customer issuesMaintain accurate records across multiple systems

Deliver exceptional customer experiences on every interaction

About you

We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.

You’ll bring :

Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar workplace

Strong problem-solving ability and attention to detail

Confidence working across multiple systems

Empathy and professionalism when handling sensitive matters

The details

38 hours per week

Monday to Friday rotating roster between 8am-8pm

First 4 weeks 9am-5pm in-office for training

Full Australian working rights required

Additional Information At Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.

We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.

📌 Customer Experience Canberra
🏢 Primary OSHCare Pty
📍 Canberra