Based on North Terrace in the Adelaide CBD, the Money Management Group is an accounting software provider that helps simplify everyday accounting for small and micro businesses (SMBs) across Australia and the UK. In addition to our desktop prouduct, Cashflow Manager, our current cloud solution “okke” is at an exciting and critical stage of development with this role playing a key part in its growth. Our passion is to fuel the growth of tomorrow’s organisations with simple, easy-to-use solutions that save time, effort, and money. We offer a suite of software solutions across desktop and cloud with an aggressive growth plan for the future.
Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills,
problem-solving abilities, and a positive attitude.
Responsibilities:
Respond to customer inquiries via phone, email, social media or chat in a timely and qualified manner
Resolve customer complaints and issues by providing appropriate solutions and alternatives
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer needs are met
Identify and escalate priority issues to the appropriate team members
Continuously improve customer service skills and knowledge of products or services
Qualifications:
Excellent communication and interpersonal skills
Ability to multitask and prioritise tasks effectively
Robust problem-solving skills
Proficient in Microsoft Office and other relevant software
Ability to work in a fast-paced environment
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