Varsity Lakes | Full-Time & Part time Prospects - Market-competitive salary package + discounted holiday and travel benefits Create Excellent Holiday Experiences Every Day ULTIQA Lifestyle is a hospitality, travel and lifestyle business delivering memorable holiday experiences for members. We are looking for positive, reliable and customer-focused people to join our Reservations Team.
Why Join ULTIQA?
Discounted holiday and travel benefits
Ongoing training and career development
Career progression opportunities
Positive, supportive and team-oriented team culture
About the Role As a Holiday Consultant, you will be the first point of contact for members, providing personalised reservations support, holiday planning assistance and travel-related solutions.
Manage inbound and outbound member enquiries. All calls are from or to our Members Data Base.
Assist with holiday bookings, exchanges and partner travel products
Understand members’ needs and recommend suitable holiday options
Deliver excellent service while working towards quality and sales goals
Maintain accurate member and booking records across multiple systems
About You You genuinely enjoy helping people and creating positive customer experiences. You communicate clearly, learn systems quickly and are comfortable balancing service with sales opportunities.
Positive attitude and strong customer focus
Reliable, organised and attentive to detail
Cooperative approach and commitment to teamwork
Qualifications & Work Experience
At least one year of customer service or sales experience
Highly regarded
Experience in travel, hospitality, membership services or a contact centre
Experience using reservation, CRM or membership systems
Qualifications in travel, tourism, hospitality, business or a related discipline
Roster Requirements Flexible availability across a 5-day roster, including Saturdays (4 hrs), is essential.