icare NSW is seeking a Contact Services Officer to provide frontline customer support for workers compensation and underwriting services in a phone-based contact centre. You will engage with customers, explain underwriting requirements, gather information, and coordinate policy maintenance in line with guidelines.
The role emphasizes accurate documentation, explicit communication, and collaboration with internal teams to deliver consistent outcomes for NSW workers and employers.
📌 Hybrid Workers' Compensation Support Specialist Sydney (Australia)
🏢 icare NSW
📍 Australia
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