Location: Canberra preferred, Sydney, Brisbane, Melbourne considered (Hybrid working)
Security Requirement: Must be an Australian Citizen and able to obtain NV1 Security Clearance
About the Opportunity
Hatchit Studios is seeking an experienced ServiceNow Platform Architect to support a major transformation program within an existing federal government agency engagement. This role is critical to delivering scalable, enterprise-grade ServiceNow solutions that align with organisational objectives and regulatory reform initiatives.
As the senior architect, you will shape the strategic direction of the ServiceNow platform, lead the design of integrated system solutions, and work closely with a broad range of stakeholders to uplift digital capabilities and streamline service delivery.
Key Responsibilities
Develop and implement a strategic roadmap for the ServiceNow platform
Design and oversee the implementation of end-to-end ServiceNow solutions
Ensure alignment with enterprise architecture, policies, and best practices
Provide technical leadership across ITSM, ITOM, and HR modules
Conduct platform audits and deliver optimisation recommendations
Collaborate with internal teams and external vendors to meet delivery goals
Translate business needs into scalable and maintainable ServiceNow designs
Create and maintain detailed architectural and design documentation
Mentor developers and contribute to continuous improvement initiatives
Skills & Experience Required
Proven experience as a ServiceNow Architect on mission-critical platforms
Deep knowledge of ServiceNow application design, development, and integrations
Strong understanding of ITIL processes and practical experience across ITSM, ITOM, and HR modules
Exposure to Microsoft technologies including Office 365, SharePoint, and Azure DevOps
Ability to produce technical documentation and facilitate between technical and business stakeholders
Robust stakeholder engagement and communication skills
ServiceNow certifications (CSA, CIS-ITSM, CAD) and TOGAF certification are highly regarded
Familiarity with Agile methodologies, DevOps pipelines, and architecture tools (e.g., Archimate)
Why Apply?
Be part of a high-impact government transformation program
Access to cutting-edge technologies and enterprise-scale platforms
Work with a dynamic and team-oriented team of digital transformation experts
Competitive daily rates with contract extension prospects