Guest Services Specialist
Broadbeach, Gold Coast QLD | Front Office & Guest Services (Hospitality & Tourism) | Full time

About the Company

Alloggio is a holiday accommodation management company operating across Australia and Recent Zealand. Founded in December 2015, we bring together local teams to elevate the experience for owners and guests, while building strong relationships with the communities and vendors we work with.

About the Role

Support guests throughout their stay and help keep holiday properties guest-ready. You'll answer questions, coordinate issues, inspect properties and work with internal teams on a full-time basis, working standard business hours with occasional weekend rotation.

Duties
Support guests across phone, email, chat and social media
Coordinate bookings, requests and property issues
Conduct property inspections and complete checklists
Recommend upgrades, welcome packs and fresh linen
Collaborate with internal teams to keep every property guest-ready

Skills & Experience
Guest services,



hospitality or high-volume customer service experience
A calm, solutions-focused communication style
Strong organisation and attention to detail
Confidence using digital channels and recent systems
Availability to work a rotating weekend shift roughly twice a month

Roster
Full time, 5 days a week
Standard business hours, 8:30am to 5pm
Weekend rotation approximately twice a month, with a weekday off in lieu

Culture

People enjoy working in this team because every day is different, and the work directly shapes a guest’s stay. You'll join colleagues from diverse backgrounds who value practical support, problem-solving and a positive guest experience.
Full time, stable roster with predictable business hours
Only two weekend shifts a month
Staff travel discounts
Noosa office location
Career growth in hospitality and real estate
A fun, growing team

📌 Guest Services Specialist City Of Gold Coast
🏢 Alloggio
📍 City of Gold Coast