We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction./n
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/n In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience./n
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Key Responsibilities/n /n
Manage a high volume of inbound customer calls
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Provide accurate information and timely resolution to enquiries
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Navigate multiple systems while maintaining call quality and accuracy
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Record and update customer information
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Escalate complex matters where required
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Deliver a consistently high level of customer service
/n About You/n /n
Previous contact centre experience is essential
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Strong communication and active listening skills
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Ability to build rapport and manage challenging conversations
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High attention to detail and data entry accuracy
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Comfortable working in a fast-paced environment
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Strong problem-solving skills and ability to follow processes
/n What's On Offer/n /n
Chance to work with a leading organisation in its field
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Supportive and collaborative team setting
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Comprehensive training provided
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Market-competitive salary package
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/nIf you're passionate about customer service and thrive in a busy contact centre workplace, please apply by sending in an updated resume using the "Apply" function
📌 Customer Service Coordinator Brisbane
🏢 Chandler Macleod
📍 Brisbane
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