We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast‑paced remote setting. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow‑up support.
Requirements
Previous experience in customer service, hospitality, call center, or administrative roles preferred
Strong written and verbal communication skills
Comfortable working independently in a remote environment
Basic computer skills and ability to learn current systems quickly
Reliable internet connection and a distraction‑free workspace
Strong attention to detail and organisational skills
Positive attitude and solution‑focused mindset
Remote work flexibility
Competitive pay with performance‑based opportunities
Ongoing training and professional development
Supportive and collaborative team workplace
Advancement opportunities based on performance
Benefits
Remote work flexibility
Competitive pay with performance‑based opportunities
Adaptable scheduling options
Ongoing training and professional development
Supportive and collaborative team setting
Advancement opportunities based on performance
Key Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner
Assist with
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📌 Active Stylist: Elevate Women's Activewear Experience Newcastle (Australia)
🏢 Lorna Jane Pty
📍 Australia
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