In this dynamic and central Supply Chain role you will collaborate with multiple departments across JB Hi Fi and The Good Guys and support the end-to-end fulfilment for bulky parcelised goods. As the Fulfilment Service Coordinator you will work in the Fulfilment Service team to ensure every customer receives the right product at the right time in the right way. This role will focus on taking a centralised view of fulfilment and influence high standards of execution across the Supply Chain network.

Key responsibilities include but are not limited to:
Providing Last-Mile Delivery Support
Providing last-mile Bulky delivery support through:
Managing delivery address and delivery date exceptions;
Responding to delivery enquiries; and
Proactively contacting customers to reschedule failed bulky deliveries.
Providing last mile parcelised delivery support including delivery cap and lead times management.





Please note this role is for our Peak Trade period starting Mid October to the end of January and operates on a rotating roster between the hours 8am and 10pm 7 days a week.

Qualifications :

To be successful in this role you will need:
Minimum 3 years of supply chain experience with exposure to customer service online or last mile-related activities
Minimum 3 years of experience working in and interacting with cross-functional teams
Be flexible to work across a 7 day a week roster with rosters assigned between 8am-10pm

Additional Information :

If you are interested in this exciting chance with us please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this chance excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work :

No

Employment Type :

Full time

📌 Fulfilment Service Coordinator Christmas Casual Southbank
🏢 JB Hi-Fi & The Good Guys
📍 Southbank