Permanent role with exccellent REMWork with a household nameSydney OR Melbourne locationWe are looking for a hands-on IAM Technical Lead to support a large client account.
This role focuses on technical leadership (non-people management) combined with robust hands-on operational support across IAM platforms.Key ResponsibilitiesProvide technical leadership for IAM platforms (no people management responsibility)Drive solution design validation, troubleshooting support, and technical governanceAct as escalation point for complex IAM issues and integrationsWork hands-on on incidents, service requests, and problem ticketsPerform deep troubleshooting and root cause analysis (RCA)Support access provisioning issues, PAM onboarding,



and integration failuresEnsure SLA adherence and operational stabilityLead and actively participate in priority incident callsProvide technical ownership during Major Incident Management (MIM)Support real-time mitigation and post-incident RCA activitiesAct as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security CloudIdentify and implement automation and process improvementsContribute to runbooks, SOPs, and knowledge managementSupport audit, compliance, and remediation activitiesRequired Skills (Must Have)Core IAM & Authentication TechnologiesStrong hands-on experience in:SailPoint Identity Security Cloud (ISC)Radiator RADIUS ServerRSA Authentication ManagerOperational & Support ExpertiseITIL KnowledgeProven experience in L3/L4 support and problem ticket resolution as an Individual ContributorStrong capability in incident handling, RCA, and system troubleshootingExperience in production support environments for critical security servicesIAM Functional KnowledgeStrong understanding of:Identity lifecycle management (Joiner–Mover–Leaver)Access provisioning & de-provisioningAuthentication and MFA workflowsRBAC / governance concepts
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📌 Sailpoint Iam Enterprise Tech Lead (Sydney)
🏢 luvo Talent
📍 Sydney