Senior Investigator, Professional Standards and Conduct
Clerk Grade:
*****
Employment Type:
Ongoing, Full-time 35 hours per week and Talent Pool Creation
Location:
Haymarket, Sydney.
Hybrid working arrangements including office attendance.
Salary Range:
$133,*********,945 + super
Qualified Standards and Conduct Team, People Services, People & Culture.
The People & Culture division at the Department of Customer Service has an exciting
chance for a Senior Investigator to join our dynamic Professional
Standards and Conduct team.
About the Role
We are seeking a highly skilled
and principled
Senior Investigator
to lead and manage complex misconduct
investigations and provide expert advice on professional standards and conduct
matters.
This role is pivotal in ensuring that ethical behaviour is embedded
across the organisation and aligned with NSW Government values, legislation,
and departmental policies.
Key Responsibilities
Lead end-to-end investigations into alleged
misconduct involving executive and non-executive employees, ensuring
procedural fairness and compliance with relevant legislation and codes of
conduct.
Provide strategic and operational advice to senior
leaders on skilled standards, ethical conduct, and risk mitigation.
Analyse data and insights to design and deliver
proactive education and training programs that support ethical leadership
and HR capability.
Collaborate with internal stakeholders and
specialist teams to ensure timely and accurate ethical advice and
contribute to policy development.
Research and interpret legislation and policy to
guide decision-making on complex matters, including criminal record
assessments.
Build strong relationships across the business to
embed professional conduct practices and support organisational
objectives.
Identify and implement process improvements to




enhance compliance systems and ensure adaptability to regulatory changes.
About You
You are a trusted advisor with a
strong background in investigations, ethics, and professional standards.
You
bring:
Relevant qualifications and/or demonstrated
experience in investigations, case management, and applying legislation.
Exceptional analytical and communication skills,
with the ability to translate complex concepts into clear, actionable
advice.
Proven ability to manage sensitive matters with
discretion, integrity, and sound judgement.
A collaborative mindset and commitment to
continuous improvement.
Why Join Us?
Be part of a team that values integrity,
transparency, and accountability.
Work in a dynamic environment where your expertise
directly contributes to public trust and organisational excellence.
Enjoy flexible working arrangements and
professional development opportunities.
Targeted Question
"
Please provide evidence of
conducting a workplace investigation from end to end.
In your response, outline how you
ensured procedural fairness and legislative compliance, provided clear advice
to senior stakeholders, and managed ethical or organisational risk.
"
Any questions about the position, reach out to Amy Lynch, Snr Investigator - TL Triage PS&C; at ******
Salary Grade *****, with the base salary for this role starting
at $133,348 base plus superannuation
Click
Here
to access the Role Description
.




For enquiries relating to recruitment please
contact Rodrigo Sandoval via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Click here
to view our approach on the use of AI in recruitment.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date:
November 6th, **** at 11:59 pm.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Senior Investigator, Professional Standards And Conduct (New South Wales)
🏢 the original
📍 New South Wales