Support Coordinator - Full Job DescriptionDiffers per hour (Qualifications) | Permanent Part-Time, Full-Time | Day Shift, Office HoursAt Dantae Support Services , we believe effective Support Coordination starts with listening, understanding what matters to the participant and helping people make informed decisions about their own supports.Our Support Coordinators work alongside participants to help them understand and use their NDIS plans, connect with suitable services and strengthen their confidence in navigating the NDIS and broader community.This is a participant-focused role for someone who values independence, problem-solving, clear communication and genuine choice and control.What You Can ExpectA participant-focused role built around individual goals and prioritiesOpportunities to work with participants with diverse circumstances and support needsRegular engagement with families, providers and community servicesA strong focus on participant capacity building and independenceVariety across plan implementation, service connections and problem-solvingA supportive and collaborative team environmentOpportunities to develop strong knowledge of the NDIS and local service systemsMeaningful work that helps participants gain greater confidence and control over their supportsGood Support Coordination should make the NDIS easier to navigate, not more complicated.About the RoleAs a Support Coordinator with Dantae Support Services , you will work alongside participants to help them understand their NDIS plans, identify suitable supports and build a network that reflects their needs, goals and preferences.Rather than making decisions for participants, your role is to provide information, explore options and support informed decision-making.You will help participants implement their plans, connect with providers and mainstream or community services, respond to changing circumstances and progressively build their ability to manage their own supports wherever possible.Your Role May IncludeHelping participants understand their NDIS plan and funded supportsExploring the participant's goals, priorities and preferred way of receiving supportIdentifying appropriate providers and community servicesPresenting participants with suitable options so they can make informed choicesSupporting participants to establish recent services and supportsHelping coordinate multiple providers where supports need to work togetherBuilding connections with mainstream and community servicesMonitoring whether supports are meeting participant needs and goalsIdentifying gaps or barriers within a participant's support arrangementsSupporting participants through changes in circumstancesPreparing for plan reassessments and other NDIS processesHelping participants understand service agreements, budgets and available fundingSupporting communication between participants and their approved support networkBuilding participant confidence and capacity to navigate services more independentlyKey ResponsibilitiesAs part of the Dantae Support Services team, you will be expected to:Keep the participant's goals, preferences, rights and choices at the centre of Support CoordinationHelp participants understand and implement their NDIS plansProvide clear and accessible information about available support optionsSupport participants to exercise genuine choice and controlIdentify services that are appropriate to participant needs rather than simply directing participants to particular providersBuild and maintain effective working relationships with participants and approved stakeholdersMonitor whether support arrangements continue to meet participant needsIdentify service gaps, barriers and emerging concernsSupport participants to resolve problems within their support networkMaintain professional boundaries and manage potential conflicts of interest appropriatelyMaintain accurate, timely and meaningful participant recordsFollow privacy, confidentiality, consent and information-sharing requirementsIdentify and appropriately escalate safeguarding or significant risk concernsWork within applicable NDIS requirements and Dantae Support Services policiesSupport participants to develop greater independence in managing their supports over timeParticipant Choice & Decision-MakingSupport Coordination should strengthen a participant's ability to make decisions rather than replace it.Our Support Coordinators are expected to:Listen to what the participant wantsUnderstand their goals,



preferences and prioritiesExplain options in a way that is clear and accessibleAllow participants appropriate time to consider choicesRespect a participant's preferred communication styleInvolve family, nominees or other decision supporters where appropriate and authorisedRespect dignity of riskAvoid unnecessary influence over participant decisionsSupport participants to remain actively involved in decisions about their own livesThe participant should remain at the centre of their support network.Building Capacity & ConnectionsAn important part of Support Coordination is helping participants become more confident in navigating their supports.This may involve:Building the participant's understanding of their NDIS planHelping them understand how different types of funding can be usedDeveloping confidence communicating with providersSupporting participants to compare service optionsBuilding informal, community and mainstream connectionsSupporting participants to identify solutions when services are not workingDeveloping strategies for managing future changesStrengthening the participant's ability to coordinate more of their own supports where appropriateThe goal is not to create unnecessary dependence on the Support Coordinator.
Wherever possible, the role should strengthen the participant's own skills, knowledge and confidence.Support Coordinators may assist participants to turn an approved NDIS plan into practical supports that work in everyday life.This can include:Identifying the supports that need to be establishedSupporting service commencementHelping participants understand service agreementsCoordinating communication between multiple providers where requiredMonitoring whether services are being delivered as expectedIdentifying areas where funding may be underused or support arrangements need attentionSupporting participants to prepare for plan reassessmentsGathering relevant information from approved providers and stakeholdersHelping the participant communicate changes in their circumstances or support needs through appropriate NDIS processesCollaboration & Stakeholder EngagementDepending on the participant's preferences, consent and circumstances, Support Coordinators may work with:Families and informal supportsGuardians and nomineesDisability support providersAllied health professionalsHealth servicesHousing providersEmployment and education servicesGovernment and mainstream servicesCommunity organisationsNDIA representatives and other approved stakeholdersEffective Support Coordination requires collaboration, but the participant's privacy, consent and authority should always guide what information is shared and with whom.Independence & Conflicts of InterestSupport Coordinators occupy a position of trust and can significantly influence the services a participant chooses.For this reason, professional independence and transparency are important.Support Coordinators should:Provide participants with genuine options wherever reasonably availableAvoid pressuring participants toward a particular providerClearly identify and appropriately manage actual, potential or perceived conflicts of interestRespect the participant's right to choose providers outside Dantae Support ServicesProvide information that supports informed decision-makingDocument significant decisions and participant preferences appropriatelyOur focus is on helping participants develop a support network that works for them.Support Coordinators may become aware of risks or concerns across a participant's broader support environment.This may include:Breakdown of essential supportsSignificant changes in participant circumstancesService gapsProvider concernsHousing instabilitySafeguarding concernsPossible abuse, neglect, exploitation or harmBehavioural or environmental risksHospitalisation or major health-related changesSituations requiring urgent coordination between servicesThe role requires good professional judgement, clear documentation and appropriate escalation while respecting the participant's rights,



preferences and dignity.Documentation & ReportingQuality Support Coordination depends on accurate records and meaningful follow-up.Documentation may include:Participant contact notesParticipant goals and prioritiesProvider and stakeholder communicationParticipant decisions and preferencesAgreed actionsRisk and safeguarding informationService gaps and barriersMeeting recordsPlan reassessment preparationReports required in connection with Support Coordination servicesRecords should clearly demonstrate the work undertaken, the participant's involvement and the outcomes being pursued.What Success Looks LikeSuccess in Support Coordination is not measured simply by how many services are connected.Good outcomes may include:Participants better understanding their NDIS plansSupports being established successfullyGreater participant choice and controlStronger and more suitable support networksReduced gaps or breakdowns in essential supportsImproved communication between servicesParticipants becoming more confident solving support-related problemsBetter connections with mainstream and community servicesParticipants developing greater capacity to navigate their own supportsServices remaining aligned with participant goals and changing needsRisks being recognised and addressed appropriatelyWhat We Value in Our Support CoordinatorsAt Dantae Support Services , we value Support Coordinators who:Listen before offering solutionsRespect participant autonomy and individual decision-makingCommunicate clearly and professionallyCan explain complex information in accessible languageAre organised and manage competing priorities effectivelyFollow through on agreed actionsBuild constructive relationships with a wide range of stakeholdersRemain calm when circumstances become complexThink critically and explore different solutionsUnderstand professional boundariesRecognise and appropriately manage conflicts of interestMaintain accurate and meaningful documentationRespect privacy, confidentiality and participant consentRecognise when a situation needs to be escalatedTake a collaborative rather than controlling approachAre willing to continually develop their knowledge of the NDIS and available servicesWhy Join Dantae Support Services?
Dantae Support Services is a registered NDIS provider committed to safe, respectful and participant-centred support.Our workplace culture is built around:Respect – recognising each participant as an individual with their own priorities and experiencesChoice and Control – ensuring participants remain central to decisions about their supportsIndependence – building confidence and capacity rather than creating unnecessary dependenceCommunication – making complex information easier to understandIntegrity – acting professionally, transparently and in the participant's interestsCollaboration – working constructively with participants, families, providers and community servicesAccountability – following through and maintaining accurate recordsQuality – continually improving how we work with participantsFor us, effective Support Coordination means a participant should gradually feel more informed, more confident and more in control of the supports around them.About Dantae Support ServicesDantae Support Services is an Australian registered NDIS provider delivering disability supports across South East Queensland.Our broader services include personal care, in-home assistance, community participation, Supported Independent Living (SIL), Short-Term Accommodation (STA), Individualised Living Options (ILO) and other participant-focused supports.We are a family-driven organisation built around dignity, respect, independence, safety and genuine relationships.Our Support Coordinators contribute to that approach by helping participants understand their options, navigate services, build effective support networks and remain at the centre of decisions about their own lives.If you are looking for a role where communication, problem-solving and strong NDIS knowledge can help people exercise greater choice and build confidence in navigating their supports, we would love to hear from you.The Person Behind the Support MattersKindness and reliability matter as much as experience.
We value Support Workers who build trust, respect choice and bring genuine care to every shift.Support happens at home, in the community and through everyday routines.Each shift is shaped around the individual, building relationships and supporting independence.Behind every service is a story, a team and a shared commitment to supporting people with dignity, respect and genuine care.Discover how Dantae Support Services began and meet the people who help bring our values to life every day.Differs per hour (Qualifications) | Permanent Part-Time, Full-Time | Day Shift, Office Hours
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📌 Ndis Support Coordinator | Empower Participant Choice (Queensland)
🏢 Dantae
📍 Queensland