Insurance Broker Support AdministratorInfinity Group Coaching Pty Ltd Melbourne, Victoria, AustraliaAbout this positionInfinite Insurance - Insurance Broker Support Administration OfficerLocation: Melbourne, VIC (Cremorne) No on-site parking available.
Office is conveniently located directly opposite East Richmond Train Station with excellent access to public transport.Type: Full-time, permanent, Monday – Friday, 9am – 5pmFlexibility: 3 WFH days per week, 2 days in the officeAbout Infinity Group & Infinite InsuranceAt Infinity, we help everyday Australians take control of their financial universe, from eliminating debt to building long-term wealth with confidence.Infinite Insurance has been newly created to protect the people we already serve.As the dedicated insurance arm of the Infinity Group, Infinite Insurance exists to ensure our clients' financial strategies are properly protected - with clear advice, transparent options, and service that feels genuinely human.
No product pushing.
No black holes.
Just the right cover, done properly.This role is a founding opportunity that will play a critical part in that mission: ensuring Infinity clients receive accurate, compliant, and seamless insurance support at every stage of their journey.The RoleReporting into the Chief Insurance Officer, the Insurance Administration Officer supports the brokerage by ensuring accurate policy processing, strong compliance, and smooth coordination across insurers, brokers, and internal teams.You'll work closely with our Insurance Brokers and Claims Coordinator to support ~ 4,500 (and counting) existing Infinity Group clients, helping deliver a high-quality,



end-to-end client experience.As part of the foundation team, you'll also contribute to building the administrative systems, processes, and standards that will support Infinite Insurance as it scales nationally.Key ResponsibilitiesProcess new business, renewals, endorsements, and cancellationsPrepare certificates of currency, renewal documentation, and policy schedulesMaintain accurate records and ensure documentation meets compliance standardsAssist with debtor management, invoicing, and reportingLiaise with insurers, underwriters, brokers, and internal teams to support efficient policy processingRespond to client enquiries regarding policy coverage, documentation, and administrative processesIdentify opportunities to streamline workflows and improve service qualitySupport the broader insurance team with general administrative and operational tasksWhat We're Looking ForQualifications & Experience1–2 years' administration experience within insurance, broking, underwriting, claims, or financial servicesPrevious exposure to insurance-related administration, including policy documentation, renewals, endorsements, certificates of currency, or insurer correspondenceTier 2 qualification in General Insurance, or willingness to obtainExposure to CRM systems, policy management platforms,



or insurance-related databasesStrong attention to detail and confidence working with compliance-focused documentationSkills & AttributesExceptional attention to detail and accuracyStrong organisational skills with the ability to manage multiple prioritiesClear, professional written and verbal communicationConfident working with internal stakeholders and external insurersCustomer-focused mindset aligned with Infinity's service standardsComfortable working in a growing, evolving businessWhy Join Infinite Insurance?
Purpose-Driven Work – Support and protect clients who already trust Infinity with their financial futureCareer Growth – Join a current division with opportunities to grow alongside the businessCompetitive Remuneration – We hire the best and reward the bestFinancial Empowerment – Free access to Infinity's Rapid Repay program, financial education and wealth creation opportunities to fast track your own financial freedomFirst-Class Onboarding – All-expenses-paid trip to our Gold Coast HQ for our company inductionIf you're someone who takes pride in getting the details right, because great administration underpins great advice - you'll feel right at home here.
Apply now or connect with Hannah Oxley – Talent Acquisition Partner (Infinity Group) for a confidential discussion.
#LI-LB1Share this Job:FIRST NAME: LAST NAME:EMAIL:PHONE: +1I agree to receive messaging notifications regarding my applications at the phone number provided.
MSG & Data rates may apply.
MSG frequency varies.
Reply help for help and stop to end.
For more information view our terms of service and privacy policy.
#J-*****-Ljbffr

📌 Insurance Administration Specialist - Flexible Wfh & Growth (Melbourne)
🏢 Infinity Group Coaching
📍 Melbourne