Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally.
Please visit our website for more information about what we do at are looking for an experienced Deskside Technician – End User Computing (EUC) to provide onsite technical support to end users at corporate locations.
The role involves troubleshooting, repairing, installing, configuring, and maintaining end-user computing devices, peripherals, printers, mobile devices, and other workplace technologies.The candidate will work closely with end users, remote support teams, vendors, and internal stakeholders to resolve incidents and service requests within defined SLAs.Key ResponsibilitiesProvide onsite L1/L2 deskside support to authorized users and ensure incidents and service requests are resolved within agreed SLAs.Troubleshoot and resolve issues related to desktops, laptops, monitors, docking stations, keyboards, mice, and other peripherals.Perform hardware installation, configuration, upgrade, repair, replacement, and preventive maintenance.Support new device imaging, configuration, deployment, and kitting, in coordination with the remote/L2 team.Perform PC/System refresh activities on a regular basis.Provide software installation, troubleshooting, and break/fix support for end-user applications.Troubleshoot LAN, WAN, Wi-Fi, network connectivity, file and print service issues.Support users with accessing corporate network resources and appropriate LAN segments.Provide support for network printers and scanners, including printer configuration, IP addressing, TCP/IP connectivity, and printer queues.Create, modify, and remove printer configurations and queues based on user requests and SLA requirements.Coordinate with OEMs, print vendors, and MPS providers for warranty repairs and break/fix issues.Provide mobile device support, including basic configuration, assembly, and spare/loaner device management.Provide VIP support for desktops, laptops, mobile devices, display screens,



video conferencing systems, docking stations, communication devices, printers, scanners, and wireless connectivity.Provide hands-and-feet support for meeting room and AV equipment as required by remote/vendor teams.Provide hands-and-feet support for IP telephony break/fix incidents.Manage spare pool and loaner inventory for end-user devices and mobile equipment.Coordinate with remote support/L2 teams for incidents requiring further technical investigation or escalation.Log, update, track, and close incidents and service requests in the ITSM/problem management tool.Maintain accurate documentation of troubleshooting activities, resolutions, and asset details.Communicate technical information clearly to both technical and non-technical users.Provide regular and timely updates to customers, remote teams, vendors, operations, and other stakeholders.Proactively identify recurring issues and perform reactive troubleshooting to help prevent future incidents.Escalate unresolved issues to appropriate L2/L3 teams, OEMs, or service providers and follow up until resolution.Perform other deskside support activities as required.Service ScopeEnd User Hardware & SoftwareDesktop and laptop supportPeripheral supportNew device imaging/configuration/kittingHardware break/fix and replacementOEM coordination for warranty repairsPC/System refreshSpare pool and loaner inventory managementLocal software installation and troubleshootingBasic device assembly/configurationBreak/fix supportSpare and loaner inventory managementPrinter & Scanner SupportL1 troubleshootingConsumable replacementPrinter/scanner connectivity supportIP/TCP-IP configuration supportEscalation to OEM/MPS providers for break/fix issuesMeeting Room SupportHands-and-feet support for meeting room and AV equipmentCoordination with remote/vendor teams for functional issuesIP TelephonyBasic onsite hands-and-feet supportBreak/fix incident assistanceCoordination with remote support teams for resolutionRequired SkillsStrong hands-on experience in Deskside/Desktop/EUC Support.Good knowledge of Windows OS, desktop/laptop hardware, peripherals, and troubleshooting.Experience with hardware break/fix, device deployment, imaging, and system refresh.Basic understanding of LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, and network troubleshooting.Experience supporting printers, scanners, mobile devices, and docking stations.Knowledge of ITSM tools and incident/request management processes.Good understanding of SLA-based support and incident escalation procedures.Strong customer service and communication skills.Ability to work independently in an onsite support environment.Good coordination skills with remote teams, vendors, OEMs, and internal stakeholders.Experience providing VIP/Executive support will be an advantage.Preferred ExperienceExperience in an enterprise/corporate IT setting.Experience handling high-priority and VIP incidents.Experience working with OEMs and third-party support vendors.ITIL/ITSM knowledge or certification is preferred.Hardware & Software TroubleshootingEnd User ComputingCustomer ServiceNetwork TroubleshootingPrinter & Peripheral SupportAsset & Inventory ManagementSLA ManagementProblem SolvingCommunication SkillsWhat next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to Job FeaturesJob CategoryTechnicalApply For This JobName *Email *Phone *Years of Experience *Axiom Technologies selection process includes Background Verification Checks.
Do you comply and agree to proceed with them?
*
#J-*****-Ljbffr

📌 Onsite Euc Desk-Side Technician | Vip Support (Melbourne)
🏢 Axiom Technologies
📍 Melbourne