Senior Accounts Receivable OfficerPermanent, Full Time | Lower North Shore, Sydney Hybrid Work ArrangementJob BriefOur client is looking for a Senior Accounts Receivable Officer to look after billing and collections across a portfolio of resident accounts.
Billing is largely automated, so the focus of this role is working with the accounts that need attention and having conversations that call for empathy and a steady hand.
It suits someone with consumer collections experience who wants a clear pathway into an AR Manager role.About Our ClientOur client is a well established not for profit organisation.
The finance team is close knit, social and supportive, and people help each other out when things get busy.
The business is currently bringing its finance operations together under a recent structure, which is creating room for people to grow.ResponsibilitiesManage collections across resident accounts, working through overdue balances by phone, in person and through payment plansHandle sensitive conversations with residents and their families about fees, helping them understand their bill and how aged care fees workProcess monthly charges, receipts, credits, refunds and direct debit runs in the finance systemKeep resident billing records accurate, update fees and subsidies,



and support the reconciliation of government funding against payment statementsReconcile cash receipts to bank statements and support month end with reconciliations and reporting on overdue and large debtsMaintain bond and loan registers and keep resident contract records up to dateMeet with families at village sites when needed, with pool cars availableWork closely with the wider finance team, customer relations and village administration staffRequirements3+ years of experience in accounts receivable or collections, ideally at a senior levelConsumer (B2C) collections experience, where you have dealt directly with individuals and families rather than businessesExperience from education, aged care, NDIS, home care or similar consumer billing environments desirable.Resilience and empathy in equal measure, with the confidence to hold firm on difficult conversations while finding workable solutionsStrong reconciliation skills and attention to detailGood Excel skills and experience working in a finance system, with Epicor an advantageA driver's licence is an advantage for site visitsWhat's on OfferHybrid working with 2 to 3 days from home once settled in, and extra family leave days on top of annual leaveA clear pathway to AR Manager as the AR function growsA supportive, social finance team with a strong culture and a structured induction
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📌 Senior Accounts Receivable Officer (Sydney)
🏢 axr Recruitment & Search
📍 Sydney