Melbourne, Australia
On-site
Job Description
Turn travel dreams into unforgettable journeys.
At
Hurtigruten
, we've been connecting travellers with Norway's spectacular coastline, culture and nature for more than 130 years.
As demand for travel to
Norway, the Nordic region and Arctic destinations such as Svalbard
continues to grow, we're looking for a passionate and sales-driven
Travel Consultant
to join our Melbourne team.
In this role, you'll help customers and travel agent partners plan extraordinary journeys while delivering exceptional service and achieving sales results.
About the Role
Please note:
This is a
full-time, office-based role located in Melbourne, Victoria
.
Applicants must be
currently based in Melbourne or within reasonable commuting distance
and hold
unrestricted working rights in Australia
.
Visa sponsorship, relocation assistance and remote working arrangements are not available for this position.
As a Travel Consultant, you'll be the first point of contact for both travel agent partners and direct guests across the Asia-Pacific region.
Through phone, email, chat and virtual consultations, you'll inspire travellers, provide expert advice, and guide them through the booking process for some of the world's most sought-after destinations.
We're looking for someone who enjoys building relationships, has a solid sales mindset, and can confidently match customer needs with the right Hurtigruten experience.
What You'll Be Doing
Deliver exceptional consultative sales and service to both direct guests and travel agent partners
Maximise every sales opportunity through inbound and outbound interactions
Identify customer needs and recommend the most suitable Hurtigruten products and experiences
Achieve individual sales and revenue targets
Confidently present product features, perks and upgrades to increase booking value
Provide accurate and professional advice on our cruise and tour offerings
Build strong relationships with customers and travel partners
Follow up enquiries and quotes in a timely and proactive manner
Resolve customer concerns with professionalism and ownership
Maintain accurate customer records and booking information in company systems
Collaborate with colleagues across sales, operations and support teams to ensure an outstanding customer experience
Support other markets or business areas when required
Participate in training, development initiatives and product learning opportunities