Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast‐paced environment where no two days are the same?
Join Blackwoods as a
Customer Care Consultant
and become the friendly, solutions‐focused voice our customers rely on.
Your Opportunity
As a Customer Care Consultant, you'll be the face of our business, supporting customers across Australia through our call centre.
You'll provide timely, high‐quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.
From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.
What You'll Be Doing:
Manage sales, service and backorder enquiries, aiming for first‐call resolution
Build strong relationships with customers, Account Managers and internal teams
Use questioning techniques and systems (FOCUS) to provide the best product and service solutions
Identify future sales or cross‐selling opportunities
Support team members and contribute to group projects
Seek ways to improve processes and create efficiencies
What You'll Bring:
Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
Robust communication skills and a proactive approach to problem‐solving
Ability to work well in a team and foster positive relationships
Computer literacy (Windows, telephony systems)
Strong commercial acumen and ability to analyse and solve customer issues
Friendly,



customer‐focused attitude and commitment to high service standards
Why Join Us?
Permanent Full-Time Opportunity
with competitive incentives and access to
Wesfarmers Share Plans
Enjoy exclusive team member discounts
across
Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks
, plus a
FREE OnePass Membership
and savings from over
400 retail partners
Support your wellbeing with fitness benefits
, our comprehensive
Employee Assistance Program (EAP)
, and wellbeing resources for you and your immediate family
Grow your career with
ongoing training, development opportunities, and career pathways
across the broader Wesfarmers Group
Take advantage of
generous paid parental leave
and the option to purchase up to
4 weeks of additional annual leave
Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities
, and our
Refer-a-Friend Program
, offering up to
$2,000 per successful referral
Enjoy a supportive team culture, free onsite parking
, and the opportunity to make a real impact in a respected industry leader
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‐employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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📌 Customer Care Consultant - Canning Vale Wa (Perth)
🏢 Blackwoods
📍 Perth