Zynet is a Melbourne-based Managed Services Provider with more than 20 years of experience delivering reliable, secure and innovative IT solutions to organisations across a range of industries.With a strong focus on managed IT services, supported by our cybersecurity expertise, we combine technical capability, mature processes and a genuine commitment to delivering reliable, proactive and responsive support for our clients.We're continuing to invest in our people, technology and services as we grow and we're looking for talented people to grow with us.About the RoleWe're looking for a capable and motivated Level 1 Systems Analyst to join our growing technical team.This role is suited to an IT professional with experience in technical support or systems administration who is ready to move beyond frontline Helpdesk support and take greater ownership of technical issues.As a Level 1 Systems Analyst, you'll investigate, diagnose and resolve technical issues across a broad range of desktop, cloud, networking, server, security and backup technologies.
You'll act as an escalation point for Helpdesk Analysts, take ownership of tickets requiring further investigation, and work closely with Level 2 and Level 3 technical specialists when more complex issues arise.Depending on your experience and capability, you may also become the Primary Technician for selected smaller Zynet clients.
In this capacity, you'll develop a strong understanding of the client's business and technology environment, build trusted relationships with key contacts, and provide appropriate technical advice and recommendations.You'll work alongside an experienced technical team in an environment that values Diligence, Visionary thinking, Authenticity and Composure.What You'll DoInvestigate, diagnose and resolve technical incidents and service requestsAct as an escalation point for Helpdesk Analysts and provide technical guidanceTake ownership of tickets through to resolution or appropriate escalationProvide technical support across Windows, Microsoft 365, Windows Server, networking, backup,



security, hardware and macOSMonitor tickets and help ensure client SLAs are consistently metMaintain accurate technical documentation, ticket notes and customer informationAssist with client onboarding, technical projects, system audits and implementation activitiesProvide technical input into customer recommendations and quotation preparationDevelop strong knowledge of assigned customer environments and, where applicable, act as a Primary TechnicianBuild professional customer relationships and provide appropriate technical adviceContribute to knowledge sharing, process improvements and ongoing service developmentParticipate in ongoing technical training and professional developmentWhat You'll BringExperience in an IT support or systems administration environmentStrong customer service, communication and organisational skillsStrong troubleshooting and problem-solving capabilityGood working knowledge of Windows desktop environments and Microsoft 365Understanding of Active Directory, Windows networking services and basic networking conceptsUnderstanding of PC hardware and troubleshootingStrong attention to detail in technical documentation and ticket managementAbility to manage competing priorities, take ownership and recognise when escalation is requiredA proactive,



solution-focused and professional approachAbility to remain composed when dealing with challenging technical or customer situationsA willingness to continually develop your technical skillsA strong team orientation and willingness to support colleaguesThe following would be advantageous:Experience working within a Managed Service Provider environmentExperience with Ticketing Systems and Remote Monitoring and Management platformsMicrosoft certificationsSophos certification or experienceITIL knowledge or certificationExperience with backup platformsExperience administering Microsoft 365Experience with Windows ServerExperience with networking and wireless technologiesExperience acting as a technical contact for customersExperience participating in client reviews or technical consultingExposure to cybersecurity technologies and security incident handlingExperience with mobile device management solutionsWhy Join Zynet?
Join a collaborative, tight-knit technical team with a robust learning cultureWork across a broad range of enterprise-grade technologies including Microsoft 365, ConnectWise, Kaseya, Sophos, backup and networking platformsDevelop your technical skills across infrastructure, cloud, networking and cybersecurityTake the next step beyond Helpdesk and build your capability as a Systems AnalystAccess ongoing training and support for industry certificationsDevelop direct relationships with clients and become a trusted technical contactGain exposure to customer environments, technical consulting and project workWork alongside experienced Level 2 and Level 3 engineers and technical specialistsBuild a pathway towards Level 2 Systems Engineer and Level 3 Systems Engineer / Senior Technical Specialist rolesBe part of a growing cybersecurity practice and explore future opportunities for specialisationModern office facilities, breakout spaces, stocked kitchen, pool table, table tennis table and coffee machineRegular BBQs, team breakfasts and social eventsOn-site parkingSupportive, down-to-earth leadershipThe Level 1 Systems Analyst role provides a structured pathway for continued technical development at Zynet, with progression based on demonstrated technical capability, problem-solving ability, customer management, accountability, professional development and contribution to the wider team.
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📌 Level 1 Systems Analyst (Melbourne)
🏢 Zynet
📍 Melbourne