About Ruah
Ruah is a leading values-driven employer in Western Australia's community services sector.
Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.
Our professional team of operational and corporate services staff is backed by one of WA's biggest Peer support workforces.
Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.
By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.
About the Role
This Coordinated Response Service is delivered in partnership with WA Police and the Department of Communities (Child Protection).
It provides timely, coordinated support following high-risk family and domestic violence incidents attended by WA Police in the Cannington and Armadale areas.
As Team Lead, you will provide leadership and operational oversight of the service.
You will support the team to deliver culturally safe, trauma-informed and person-centred responses; coordinate effectively with partner agencies; and maintain high standards of risk management, practice, documentation and service quality.
This is a
permanent full-time position working 38 hours per week, Monday to Friday, between 8:00am and 6:00pm
.
Key Responsibilities
Lead, coach and support a high-performing team delivering specialist family and domestic violence triage responses
Provide day-to-day operational oversight, workload coordination and practice guidance across the service
Ensure referrals arising from high-risk incidents attended by WA Police are triaged promptly and managed in line with service protocols
Oversee risk assessment, safety planning and coordinated responses for victim-survivors and their families
Build and maintain effective working relationships with WA Police, the Department of Communities (Child Protection) and relevant community services
Promote culturally secure,



trauma-informed and person-centred practice across the team
Manage complex situations, incidents, escalation and information sharing in accordance with legislation, policy and partnership protocols
Monitor service quality, client outcomes, documentation, reporting and compliance requirements
Support staff wellbeing, supervision, learning and professional development
Identify opportunities for continuous improvement and contribute to service innovation and best practice
What we're looking for
The successful applicant will be required to meet the following criteria:
Demonstrated leadership experience, including supervision, coaching, staff development and workload coordination
Experience working in family and domestic violence, crisis response, child protection or a related community services setting
Strong knowledge of family and domestic violence risk assessment, safety planning and referral pathways
Experience managing complex, sensitive and high‐risk situations and supporting sound decision‐making
Demonstrated ability to build productive partnerships and work collaboratively in a multi‐agency environment
Highly developed communication, interpersonal, consultation and stakeholder engagement skills
Strong understanding of service quality, risk, compliance, documentation and reporting requirements
Commitment to culturally safe, trauma‐informed and person‐centred practice
Commitment to Ruah's values and vision for social change
The following are considered desirable:
Qualification in Community Services, Social Work, Psychology or a related discipline
Experience leading a family and domestic violence, crisis response or specialist triage service




Experience working with WA Police, child protection services or other statutory agencies
Knowledge of services and referral pathways in the Cannington and Armadale areas
What do we offer?
A starting salary of
$105,916 plus superannuation
, aligned with
Level 5
of the Ruah Enterprise Agreement and the SCHADS Award
5 weeks annual leave + 17.5% annual leave loading (for award‐based staff)
16 weeks paid parental leave, with flexibility to take at 32 weeks half‐pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months' service)
Free, independent and confidential access for you and your family to our Employee Assistance Program
Free Ruah-paid Journey Cover (insurance for when you're getting to and from work)
Incredibly valuable Salary Packaging (to extend your take home pay) with:
up to $15,900 core packaging
an additional $2,650 in meal entertainment packaging
benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
Opportunities to be active in the Ruah Community through working groups, Pride events and cultural events that promote and support reconciliation
Required compliance documents:
Current drivers' licence
National Police Clearance Certificate
Working with Children Check
First Aid Certificate
Closing date for applications: 20 November ****.
The job advertisement may be closed earlier than the date mentioned above.
For further information, please contact
Helen Skoog - Family and Domestic Violence
, via email ******.
We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.
Everyone is welcome.
Everyone belongs.
We are committed to protecting children and young people from harm.
All applicants will undergo an extensive screening process prior to appointment.
#J-*****-Ljbffr

📌 Team Lead - Coordinated Response Service (Perth)
🏢 Ruah Community Services
📍 Perth