Volunteer Experience Manager - Wildlife VictoriaPermanent | Full-time | Abbotsford Convent, with travel across VictoriaLead the people, culture and wellbeing agenda for more than 1,400 volunteers across VictoriaBring your HR, workplace relations and organisational development expertise to a respected wildlife not-for-profitPartner with the Head of People to make Wildlife Victoria a volunteering organisation of choiceThe OrganisationWildlife Victoria is a not-for-profit organisation that has provided the Victorian community with a Wildlife Emergency Response service since ****.
With approximately 70 staff and more than 1,400 volunteers, Wildlife Victoria receives more than 180,000 requests for help each year and assists over 100,000 native animals.The rescue service relies on a statewide network of rescue and transport volunteers, veterinarians who provide pro bono services, and licensed carers and shelters who rehabilitate and release wildlife.
Wildlife Victoria also operates its own Wildlife Travelling Veterinary Service, advocates for wildlife welfare, and delivers education programs that support positive co-existence between people and wildlife.The RoleReporting to the Head of People, the Volunteer Experience Manager is responsible for the experience, culture, safety and performance of Wildlife Victoria's volunteer workforce.
The role applies best-practice HR, organisational development and change management approaches to design and run programs that connect volunteers to the organisation, support their wellbeing, and keep them aligned with Wildlife Victoria's values.Acting as the pulse of the volunteer community, the Volunteer Experience Manager ensures the volunteer perspective is considered in the organisation's culture, planning and activities.
The role is hands-on and field-based, with regular travel to meet volunteers and wildlife carers across the state.Key ResponsibilitiesWork with the Head of People,



People Services team and CEO to develop and implement the volunteer experience strategy, covering culture, values, safety, conduct, performance, leadership and developmentDesign and deliver programs that strengthen volunteer connection, capability and retention, including mentoring, leadership development and regional volunteer hubsManage volunteer performance, conduct, grievance and dispute matters, including investigations and disciplinary processes, and support complex employee matters by exceptionLead volunteer health, safety and wellbeing, including risk registers, incident and injury management, and claimsDevelop and maintain volunteer policies, procedures, contracts and resourcesVisit volunteers and wildlife carers across Victoria to build relationships, understand local needs and resolve local issuesSupport local volunteers and their deployment during emergencies such as fires, severe weather and natural disastersPartner with the Volunteer Engagement Manager on the volunteer value proposition, volunteer stories and recognitionLead and support training events for staff and volunteers, including some weekend and out-of-hours workMonitor, evaluate and report on program outcomes to the Head of People, Leadership Team and BoardKey Selection CriteriaTertiary qualification in HR, law, commerce or a related disciplineMinimum three to five years' experience in human resources, ideally across business partnering, workplace relations or organisational developmentBroad case management experience, including grievances, disputes, investigations, misconduct, terminations,



and safety and injury mattersExperience developing and delivering engagement or organisational development programs, such as mentoring or coachingExperience leading change management and culture initiativesMature, calm judgement in managing confidential, emotive and complex people issues, including through crisisStrong writing, communication, facilitation and relationship-building skillsA genuine desire to work with a volunteer workforce and an understanding of its unique challengesExperience managing and engaging a volunteer workforceNot-for-profit and community engagement experienceExperience with Salesforce CRMMediation or coaching qualifications or experienceA genuine interest in wildlifeRequirementsRight to work in AustraliaCurrent driver's licence and access to a roadworthy vehicle (kilometres reimbursed)Ability to travel frequently throughout VictoriaAvailability for scheduled weekend and out-of-hours work, particularly during summer and training seasonsBenefits of Working with Wildlife VictoriaCompetitive remunerationTime in lieu for non-standard hoursFlexible work options where possibleThe chance to support the volunteers at the heart of Victoria's wildlife rescue and care networkEquity, Diversity and InclusionWildlife Victoria and Patterson Recruitment are committed to an inclusive and respectful workplace, and encourage applications from people of all backgrounds.ApplicationsIf you're an experienced HR or people and culture professional looking to bring your skills to a purpose-driven organisation, and you would love to support the volunteers who rescue and care for Victoria's wildlife, I'd love to hear from you.Please apply via the link below with a cover letter and resume, or for a confidential discussion, contact Gabrielle Patterson on or .
Patterson Recruitment is proud to partner with Wildlife Victoria.
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📌 Volunteer Experience Lead: Wildlife Welfare & Culture (Melbourne)
🏢 Patterson Recruitment Pty
📍 Melbourne