Overview #s-dni How you'll make an impact Provides customer service to variety of customers over the telephone.
Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.
Receives and responds to customer service inquiries both written and verbal.
Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
Provides accurate, valid and complete information by using the right methods/tools.
Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
About you Required: High school diploma and a minimum of 1 year of customer service experience.
Strong typing and basic computer skills.
Preferred: Working knowledge of MS systems, , MS Excel, MS PowerPoint, Outlook and MS Word.
Behaviors: Good verbal communication skills.
Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these advantages may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!