Job Description About the Opportunity Student Connect provides administrative support and services to students across the lifecycle, from admission to enrolment, fees management, timetabling, and examination management to graduation.
A network of campus-based Student Centres provides front-line inquiry services to undergraduate and postgraduate coursework students.
Student Connect also provides business leadership for the University's suite of student systems and e-service solutions.
Working as part of our front-line team, you will: be part of a team who thrive to provide excellent customer service.
your day will consist of dealing with a high volume of phone calls or face-to-face enquires at the front counter and responding to emails as per the daily roster.
In return you will receive ongoing, on the job training and will be part of the Griffith family and will help our students succeed in their academic journey.
This is a fast-paced and ever-challenging environment which offers great rewards.
About you Previous experience working either:



a front facing administrative role with students in a tertiary environment or a call / contact centre You are a highly motivated and enthusiastic qualified with exceptional customer service skills.
You enjoy providing high-level customer service in a busy and face-paced environment.
You have excellent communication skills, a commitment to providing high-level customer service and the ability to multi-task and provide accurate advice in a busy environment.
You have good IT skills, including Microsoft Office and extensive experience with interrogating multiple systems.
Candidates must have full unrestricted Australian work rights and will be subject to a National criminal history check.
What we can offer This is a full time, continuing opportunity and this role will initially be based at the Nathan campus for training and onboarding.
Following the opening of Griffith University's Brisbane City (CBD) campus in , the successful candidate will transition to the Brisbane City campus as their primary work location.
Griffith University's sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.
Salary HEW 4 Salary - $76,.29 - $80,.54 + 17% superannuation.
Full package range - $89,.75 - $93,.19.

📌 Student Connect Officer (Brisbane)
🏢 Griffith University
📍 Brisbane