At Skillsoft, we believe skills fuel growth.
Our mission is to empower every organization and every learner to turn constant change into continuous growth.
As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Senior Customer Success Manager Skillsoft is seeking a Senior Customer Success Manager (CSM) to work with our customers to translate business and workforce priorities into a clear success strategy.
The role combines executive engagement, skills and workforce strategy, data-led value realization, commercial acumen, and cross-functional orchestration in an increasingly AI-enabled and skills-based world.
In this role, the CSM will have the opportunity to serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of Skillsoft's workforce transformation and skills development solutions.
Partner with learning, talent, HR, and business leaders to accelerate adoption, deliver measurable outcomes, strengthen retention, and identify opportunities for long-term growth.




The successful candidate will own the customer success plan across onboarding, adoption, value realization, expansion readiness, and renewal, while partnering closely with Sales, Professional Services, Product and internal specialists to deliver a coordinated customer experience.
Key Responsibilities Strategic Customer Leadership Act as a strategic advisor to learning, talent, HR, and business leaders, aligning skills development and workforce transformation priorities to measurable business outcomes.
Build trusted relationships across customer organizations, including with executive sponsors, and translate platform, engagement, and skills insights into relevant strategic recommendations.
Create and maintain customer success plans with explicit goals, milestones, success measures, owners, and review cadences.
Partner with customers to shape skills-based workforce strategies using Skillsoft's learning, coaching, skills intelligence, and related capabilities to address priority capability gaps.
Value realization

📌 Sr Customer Success Manager (Western Australia)
🏢 Skillsoft
📍 Western Australia