At Transform Orthodontic Care, we’re passionate about life-changing orthodontic care. We use modern technology and trusted methods to deliver an exceptional patient experience across our three clinics.
The opportunity
We’re hiring for one position and are open to either:
· A motivated Trainee (Cert III Medical Administration), or
· An experienced Front Office Coordinator ready to hit the ground running.
You’ll be the first point of contact for our patients - warm, organised and confident communicating with people of all ages. This role works across Modbury, West Lakes and St Peters, so a driver’s licence and reliable transport are essential.
Hours & locations
- Full-time preferred (part-time considered for the right candidate).
- Full-time hours: 38 hours per week, 7:45am–5:15pm with a 1-hour lunch break, with one day per week working a half day
- Work across Modbury, West Lakes and St Peters
- One Saturday morning per month (rostered) and occasional evening shifts (rostered)
What you’ll be doing
- Welcoming patients and supporting an exceptional front-of-house experience
- Managing incoming calls, enquiries and patient communications
- Maintaining appointment schedules and booking patients efficiently
- Processing payments and health fund/insurance rebates where applicable
- Preparing and submitting payment plans and related documentation
- Liaising with clinicians and external referrers/dentists when required
- Supporting the clinical team when needed to keep the day running smoothly
What we’re looking for
We’re open to different experience levels - what matters most is attitude,
reliability and customer care.
Essential for all applicants:
- A caring, professional and patient-focused manner
- Strong written and verbal communication skills
- Excellent organisation and attention to detail
- Confidence multitasking in a busy workplace
- Punctual, reliable and a genuine team player
- Flexibility to work across sites and rostered Saturdays
- Driver’s licence and own transport
If applying as a Trainee, you will also bring:
- A strong desire to learn and build a long-term career in healthcare administration
- A positive, can-do attitude and commitment to completing a Cert III qualification
If applying as an Experienced Coordinator, you will also bring:
- Previous experience in medical/dental/orthodontic reception or administration (highly regarded)
- Confidence with appointment management, payments and patient accounts (or similar systems)
- Ability to work independently, meet deadlines and problem-solve calmly
What we offer
- A welcoming and supportive culture across a friendly, high-performing team
- Thorough induction and ongoing training (including full support for trainees)
- Professional development opportunities
- A tech-forward practice that values continuous improvement
- A workplace where you can have fun while doing meaningful work
How to apply
Click Apply on SEEK and submit your CV and a cover letter outlining whether you’re applying as a Trainee or Experienced Coordinator, and why you’d be a great fit for Transform Orthodontic Care.
Questions? Email the General Manager, Penny Iosifidis: ••••@transformorthocare.com.au or call 13• 862.
📌 Front Office Coordinator (Traineeship or Experienced) (Adelaide)
🏢 Transform Orthodontic Care
📍 Adelaide
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