About the role

The Food & Beverage Service Supervisor's duties and responsibilities extend across the hotel's entire food and beverage operations. The role requires multi-skilling to effectively manage a variety of tasks within the restaurants and events services. It is to ensure that the same high standards, guest experience and associate experience are consistently upheld across all areas of food and beverage strengthening the hotel's overall reputation. The supervisor supports the hotel's leadership team to lead and oversee the daily operations of multiple food and beverage outlets, ensuring that each runs smoothly. This includes optimizing operations and enhancing communication in all areas of food and beverage to foster a more collaborative environment. The supervisor upholds high-quality service standards across all outlets ensuring a consistent guest experience. Additionally, they oversee the rotation and management of F&B; Experts/Operations Experts to ensure adequate coverage in outlets requiring heightened attention and adjustments. They also ensure that F&B; Experts/Operations Experts consistently implement and uphold standardized policies and procedures to maintain consistent performance.

Key responsibilities

- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor

- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment





- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel

- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

- Address guests' service needs in a professional, positive, and timely manner

- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible

- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards

- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job

- Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards)

- Monitor the performance of others to ensure adherence to quality expectations and standards

About you

- High school diploma

- At least 2 years of related work experience

- At least 1 year of supervisory experience

- Analytical skills and problem solving ability

- Robust interpersonal and communication skills

- Customer service orientation

- Dependability and integrity

- Ability to work under stress and adapt to changing circumstances

- Strong organizational and time management skills

- Ability to multi-task and pay attention to detail

📌 Food and Beverage Supervisor (West Melbourne)
🏢 Courtyard by Marriott Melbourne Flagstaff Gardens
📍 West Melbourne