Your Contribution

Lead and support a team of Family Wellbeing professionals to deliver culturally responsive, strengths-based services for Aboriginal and Torres Strait Islander children and families. The Practice Lead provides coaching, practice guidance, and oversight of case management activities, ensuring services achieve positive outcomes while meeting quality and compliance requirements.

The Practice Lead promotes best practice and ensures service delivery aligns with Family Wellbeing Service procedures, contractual requirements, and quality standards. The role supports staff to strengthen family capability, parenting skills and resilience through effective case management, early intervention, and service coordination, helping to prevent issues from escalating and improve outcomes for families.

The primary focus of our Family Wellbeing Practice Lead is to provide oversight to support positive and sustainable outcomes

- Supporting high-quality practice that enables children and young people to remain safely connected to their family, community, and culture.
- Strengthening family capacity to meet the care, protection, development, and wellbeing needs of their children.
- Guiding staff to deliver effective early intervention and family support services.
- Promoting outcomes that reduce the need for children and young people to enter or remain in out-of-home care.
- Ensuring Aboriginal and Torres Strait Islander families can access culturally safe supports that strengthen parenting, resilience, and family wellbeing.
- Leading best-practice approaches that contribute to reducing the over-representation of Aboriginal and Torres Strait Islander children and families in the child protection system.
- Supporting a skilled and capable workforce through coaching, mentoring, case consultation, and continuous practice improvement.

Key Responsibilities and Accountabilities

- Provide leadership, supervision, and mentoring to Family Wellbeing staff promoting culturally safe, strengths-based practice.
- Support and oversee complex case management, risk assessment, case planning and service delivery to achieve positive outcomes for children and families.
- Build workforce capability through coaching, reflective practice, case reviews and professional development.




- Ensure compliance with Family Wellbeing Service procedures, contractual obligations, quality standards and organisational policies.
- Monitor service delivery, case quality and program performance, contributing to continuous improvement initiatives.
- Provide guidance on referrals, service coordination, and stakeholder engagement to ensure families access appropriate supports.
- Develop and maintain effective partnerships with internal teams, community organisations and external service providers.
- Contribute to reporting, data integrity and strategic service development to support improved outcomes for Aboriginal and Torres Strait Islander children, families and communities.

Required Qualifications and Experience

- Qualification in Social Work, Psychology, Human Services, Community Services, Allied Health, or a related discipline (or equivalent experience).
- Demonstrated experience leading, mentoring and supporting staff within a family support, child protection or community services environment.
- Strong understanding of Aboriginal and Torres Strait Islander cultures, communities and the issues impacting children and families.
- Proven knowledge of child protection frameworks, relevant legislation and best-practice family support approaches.
- Experience managing complex cases and providing practice guidance, coaching and decision-making support.
- Sound knowledge of child development, parenting frameworks, attachment theory and strengths-based practice.
- Highly developed communication, stakeholder engagement and relationship-building skills.
- Ability to work autonomously, demonstrate initiative, problem-solving skills and contribute to a positive team culture.
- Strong administration and technology skills, including experience with case management systems and Microsoft Office applications.
- Must Hold a Current Blue Card,



Queensland C Class Driver Licence and ability to complete and pass a National Police Check (pre-employment)

Why join TAIHS?

At TAIHS we are committed to empowering our people through meaningful careers, providing them the support and opportunity to grow, succeed and thrive.

Join us and make a real difference to the lives of individuals, families, and communities.

Advantages of being a TAIHS team member:

- Weekly Pay & Access to Salary Packaging Benefits
- Training & Development Opportunities – Your success is our goal!
- Career Progression Opportunities
- Free Access to Employee Assistance Program - Supporting you to be your best
- Wellbeing Program that includes 10 Wellbeing Days + Wellness Facilities

How to Apply

This position will remain open until close of business - Tuesday, 10th November 2026

Please submit the following as part of your application:

- Your Current CV/Resume
- A one-page Cover letter detailing how you will achieve success in the position

If you have any queries or are experiencing difficulties submitting your application through this page, please contact our Recruitment Team at ••••@taihs.net.au

To learn more about TAIHS and view the Position Description for this role please visit our website at: https://www.taihs.net.au/working-with-taihs

TAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity. The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.

TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation. We are an inclusive, equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.

TAIHS INVITES ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE OF ALL BACKGROUNDS AND EXPERIENCE TO APPLY

📌 Practice Lead - Family Wellbeing (Townsville)
🏢 Townsville Aboriginal and Islander Health Service
📍 Townsville