This is an entry-level position with full training provided. You'll assist customers and audiology clinics with product enquiries via phone and email, guide them through basic product setup and troubleshooting, and provide friendly, patient and skilled support. You'll also help with remote assistance and customer follow-ups as needed. No previous technical experience is required, just a positive attitude and willingness to learn.
Key responsibilities
- Assist customers and audiology clinics with product-related questions via phone and email
- Guide customers through simple troubleshooting steps in a friendly, patient and professional manner
- Provide remote assistance and follow up with customers where required
- Inspect, assess and test Audeara products
- Perform basic product repairs following training and established procedures
- Test products to ensure they are functioning correctly
- Assist the Customer Support team with daily enquiries, support tickets and follow-ups
- Work collaboratively with team members to ensure customers receive timely and helpful support
- Assist with other general customer support and operational tasks as required