Service Receptionist / Bookings Coordinator

Suttons Chullora

Join one of Australia's leading family-owned automotive groups and become the face of our Service Department.

Suttons Chullora, part of the renowned Suttons Motors Group, is seeking an enthusiastic, customer-focused, and highly organised Service Receptionist / Bookings Coordinator to join our busy Service Department.

This is an excellent opportunity for someone who enjoys dealing with people, thrives in a fast-paced environment, and is looking to build a long-term career within the automotive industry. Many successful Service Advisors, Warranty Administrators, Parts Specialists, and Service Managers began their careers in roles just like this one.

About the Role

As the first point of contact for our customers, you will play a key role in creating a positive service experience while supporting the daily operations of the dealership.

Your responsibilities will include:

1. Managing incoming service bookings and customer enquiries

2. Answering and directing phone calls professionally and efficiently

3. Preparing repair orders and service paperwork prior to customer arrival

4. Coordinating pre-raised job cards and customer appointments

5. Assisting with parts re-bookings and customer follow-up communication

6. Providing repair quotations and processing invoices

7. Maintaining accurate filing and service records

8. Supporting Service Advisors and the wider Service Department

9. Assisting in the timely delivery of customer vehicles

About You

We are looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.

To be successful in this role, you will possess:





1. A professional, friendly, and customer-focused attitude

2. Excellent communication and interpersonal skills

3. Strong attention to detail and organisational abilities

4. The ability to multitask in a busy environment

5. Effective time management and initiative

6. A positive, team-oriented approach

7. Previous experience in a reception, customer service, dealership, or service department environment (preferred)

8. Automotive industry knowledge (advantageous but not essential)

Why Join Suttons Chullora?

At Suttons Chullora, we believe our people are our greatest asset. We are committed to helping our employees grow and develop their careers.

We offer:

1. The opportunity to join one of Australia's most respected automotive retail groups

2. A busy and supportive dealership environment in Western Sydney

3. Ongoing training and development opportunities

4. Genuine career progression within the Service Department and wider Suttons Group

5. Competitive remuneration package

6. Corporate employee discounts

7. A friendly, family-oriented workplace culture

8. Access to the Suttons Service & Sales Guild Rewards Program, where employees can earn points redeemable for holidays, electronics, gift cards, designer watches, and much more

Our Culture

Everything we do is guided by our P.R.I.D.E values:

Professional
Responsive
Creative
Dependable
Exceptional

If you're passionate about customer service, enjoy working with people, and are looking for a role that can open the door to a rewarding career in the automotive industry, we'd love to hear from you.

Apply now and become part of the Suttons Chullora team.

📌 Service Receptionist/Bookings Co-Ordinator (Chullora)
🏢 Suttons
📍 Chullora