Experienced Medical Receptionist Full time and Casual

Lyrian Health Pty Ltd – Fortitude Valley QLD

Senior Medical Receptionist for a Premium Private General Practice
About Next Practice Newstead

Next Practice Newstead is a locally owned and operated, AGPAL-accredited private general practice in inner Brisbane and part of the national Next Practice network.

We operate from a premium, purpose-designed and technology-enabled facility, delivering patient-centred and preventative primary care across women's health, skin cancer medicine, lifestyle and integrative medicine, and corporate health.

Our small multidisciplinary team of GPs and allied health practitioners continues to grow steadily alongside patient demand. Since our ownership transition last year, we have invested significantly in our people, systems, technology, governance and external qualified support, while receiving consistently positive patient feedback, including a five-star Google review streak.

Our private billing model supports longer consultations, thoughtful care and a more personalised patient journey. We aim to create an environment where clinicians can practise high-quality medicine while being supported by strong systems and an effective administrative team.

Located close to James Street, Gasworks Plaza and The Emporium precinct, the clinic services a strong executive demographic and benefits from sustained residential and commercial growth.

We're surrounded by some of Brisbane's best cafés, restaurants and amenities. The team makes valuable use of them too, whether it's a coffee run, team lunch or celebrating birthdays, milestones and special occasions together.

Our Vision

Our ambition is to build a gold standard of contemporary primary care within our community: patient-centred, multidisciplinary and holistic, with a strong focus on preventative medicine, wellbeing and healthy longevity.

We believe exceptional patient care starts with an exceptional care team. Our aim is therefore not only to empower patients, but to empower the people who care for them through the right culture, systems, technology and education.

By creating an environment where clinicians and team members are supported to work at their best, collaborate across disciplines and continually improve how care is delivered, we aim to provide healthcare that is more personalised, proactive, coordinated and sustainable.

Ultimately, our goal is easy:



empower our team so they can better advocate for and care for the patients and community we serve.

Is This the Right Opportunity for You?

We are looking for someone who may not have every answer, but knows how to investigate issues, consider the options, work with the team and follow things through to resolution.

If you're an experienced receptionist looking for genuine career progression, strong professional support, career satisfaction with high impact factor, and the A considered approach to healthcare

Next Practice Newstead is a growing private general practice focused on lifestyle and preventative medicine, women’s health, skin cancer medicine, corporate health and personalised care.

We are seeking an experienced medical receptionist who takes pride in creating a warm, thoughtful experience for patients and supporting the smooth running of the clinic. This is a hands on reception role with no staff supervision responsibilities.

Part time, full time and casual opportunities are available.

What you will do

• Provide a polished, welcoming first point of contact for patients, clinicians and external providers

• Manage appointments, phone calls, patient enquiries, messages and follow up

• Register patients and maintain accurate demographic, Medicare and health fund details in Best Practice

• Prepare patient records for consultations and support efficient patient flow

• Process incoming and outgoing correspondence, including referrals, specialist letters and other medical documents

• Manage pathology and diagnostic result workflows, ensuring results are directed to the appropriate clinician for review

• Coordinate recalls and reminders in line with clinic procedures

• Process Medicare claims, private payments, invoices and receipts, and assist with account enquiries

• Explain fees and payment policies clearly, and obtain financial consent where required

• Complete daily banking, reconciliation and end of day procedures





• Support doctors with administrative requests, reports and medical record preparation

• Maintain confidentiality and follow privacy, infection control, emergency and workplace safety procedures

• Keep reception and shared areas organised, clean and well stocked

• Take ownership of daily tasks, communicate issues promptly and contribute ideas to improve clinic processes and the patient experience

What you will bring

• At least one year of experience in a general practice clinic

• Proficiency in Best Practice and a strong knowledge of Medicare billing

• A warm, professional manner and a genuine interest in patient care

• Strong organisation, attention to detail and follow through

• Confidence using initiative and working collaboratively with clinicians and colleagues

• A willingness to learn, develop and contribute as the clinic grows

Experience with HotDoc, MS Office, Outlook, PRODA and Teams is highly regarded. The ability to learn new systems quickly is equally important.

What we offer

• Above award pay, based on experience

• Part time, full time and casual opportunities

• Career development, training and certifications

• A modern, purpose built clinic with a considered, technology enabled environment

• A close knit team with strong clinician engagement

• The opportunity to contribute to a distinctive and growing practice

• Genuine scope to develop and progress as the clinic expands

We value people who are curious, accountable and committed to improving how we work. You do not need to know every answer. We are looking for someone who can investigate, ask the right questions, work with the team and follow matters through.

If you are looking for a role where you can make a meaningful contribution, continue to build your skills and grow alongside the practice, we would love to hear from you.

How to apply

Please submit your current CV and a covering letter outlining your availability and what you are looking for in a role with us. Apply through SEEK or email ********@nextpracticehealth.com .

Applications will be reviewed confidentially.

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📌 Experienced Medical Receptionist & Patient Advocate (Brisbane)
🏢 Lyrian Health
📍 Brisbane