Pallion is seeking a courteous, technically capable Service Desk Analyst to deliver timely Level 1 IT support to employees across Australia and beyond. You will handle incidents via phone, email, Teams, and our ITSM system, resolving common issues and escalating complex ones to specialists.
The role is customer-facing and involves owning the user experience, with a rotating weekday shift roster and occasional after-hours on-call participation as required.
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📌 Service Desk Analyst — Tech Support & User Experience (Sydney)
🏢 Pallion
📍 Sydney
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