About the Role:n
n We are seeking a Sales & Quoting Specialist to act as the primary point of contact for trade customers, managing enquiries, quotations, order processing and ongoing account relationships.n
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This role combines:n
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- Trade sales
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- Estimating and quoting
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- Customer service
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- Order management
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- Account management
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The successful candidate will work closely with manufacturing, production and logistics teams to ensure orders are accurately quoted, processed and delivered.n
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Key Responsibilities Trade Sales & Customer Servicen
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- Act as the first point of contact for trade customers via phone, email and in person.
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- Provide advice on timber doors, mouldings, profiles and finishes.
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- Respond to enquiries and quotation requests.
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- Convert enquiries into confirmed orders.
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- Build and maintain strong trade account relationships.
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- Identify upselling and repeat-order opportunities.
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- Resolve customer issues professionally and effectively.
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Quoting & Estimatingn
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- Prepare and price quotations independently.
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- Ensure accurate pricing of materials, labour and project scope.
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- Generate quotations on the spot where possible.
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- Follow up submitted quotations.
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- Update and revise quotations as required.
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Order Managementn
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- Process sales orders accurately through internal systems.
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- Track customer orders through production and delivery.
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- Keep customers updated on lead times and progress.
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- Resolve order discrepancies before they impact customers.
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- Conduct post-delivery customer follow-up.
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Account Management & Administrationn
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- Manage trade accounts from enquiry through fulfilment.
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- Maintain customer records and information.
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- Complete data entry, filing and document management.
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- Coordinate customer appointments and internal meetings.
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- Process transactions accurately.
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Cross-Functional Collaborationn
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- Work alongside Sales, Production, Logistics and Purchasing teams.
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- Confirm production lead times and delivery requirements.
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- Resolve internal issues within agreed timeframes.
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- Share customer feedback to improve service.
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- Assist other departments during peak periods.
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Systems & Process Improvementn
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- Use ERP and CRM systems daily.
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- Maintain product, pricing and market knowledge.
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- Contribute to process improvements.
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- Support reporting and system enhancements.
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- Participate in ongoing training and development.
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Key Performance Indicators (KPIs)n
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- 95%+ customer satisfaction score.
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- Respond to all enquiries within 1 business day.
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- 98%+ quotation accuracy.
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- 98%+ order accuracy.
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- Complete follow-up on all quotations and post-delivery customer interactions.
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- Maintain 99%+ CRM accuracy.
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- No unresolved internal issues older than 48 hours.
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Essential Experiencen
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- Trade sales, customer service or sales support experience.
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- Strong estimating and quoting experience.
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- Ability to accurately price bespoke jobs independently.
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- Experience managing quotations through to fulfilment.
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- CRM and ERP experience.
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- High-volume customer interaction experience.
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- Strong written and verbal communication skills.
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Highly Desirable Experiencen
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- Building products industry.
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- Timber products.
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- Cabinet making.
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- Joinery.
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- Interior design.
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- Manufacturing environment.
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- ERP, CRM or quoting systems experience.
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- Robust sales mindset.
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- Excellent relationship-building skills.
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- Ability to multitask and manage competing priorities.
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Ideal Candidate Backgroundsn
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- Internal Sales Estimator
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- Sales Estimator
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- Building Products Estimator
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- Doors & Frames Estimator
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- Joinery Estimator
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- Cabinetry Estimator
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- Timber Industry Sales Representative
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- Trade Counter Sales Professional
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- Manufacturing Sales Coordinator
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- Architectural Products Sales & Estimating Professional
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Working Hoursn
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- Monday to Friday
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- 8:30am – 5:00pm
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Benefitsn
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- Full-time permanent position
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- Bayswater location
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- Free secure undercover parking
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- On-site gym
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- Supportive team environment
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- Career progression opportunities
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- Regular interaction with Sales, Production and Logistics teams
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