Based in Footscray, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers! As a Customer Service Officer, you’ll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.

You’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.

Please note - this is a max-term opportunity until April 2027 providing support while an existing team member is on secondment.

About you

You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re confident handling enquiries, juggling priorities, and exceeding service standards:

- Demonstrated ability to foster positive relationships with various stakeholders
- Excellent oral and written communication skills
- Confidence in dealing with enquiries face to face and managing competing priorities
- High computer literacy
- Efficiency working autonomously





Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certifiedGreat Place to Work several years in a row and Great Place to Work for Women 2025 -and we live it every day. We support work-life balance and offer great perks to help you thrive:

- 14 weeks paid parental leaveafter 6 months
- 3 paid Christmas close-down days
- Buy or cash out extra annual leave+ 17.5% leave loading
- Pro-rata long service leave after 7 years
- Salary packaging available (non-PBI)
- Travel, retail, entertainment and health insurance discounts
- Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values-United, Savvy, Trailblazers, and Thrive-guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

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📌 Customer Service Officer (Melbourne)
🏢 Megt
📍 Melbourne