What Part Time Style Consultant David Jones Miranda

Showing 3639 Part Time Style Consultant David Jones Miranda jobs in Sydney

What You’ll Do

- Build strong relationships with our customers, confidently connecting with them and understanding their needs
- Deliver exceptional customer service and a unique in-store experience
- Drive sales and contribute to achieving individual and store targets
- Work collaboratively as part of the wider store team
- Maintain strong presentation and visual standards across the store
- Bring energy, positivity and a willingness to learn and adapt

What You’ll Bring

- A genuine love and understanding of our brand
- A passion for fashion, music and the arts
- Previous apparel or retail experience is preferred
- Confidence connecting with customers and driving sales
- A self-driven approach and the ability to work as part of a team
- A desire to learn, grow and develop
- Availability across Monday to Sunday, including evenings, weekends and key holiday trading periods
- Full Australian working rights

Why Ksubi

- Discount + clothing allowance
- Monthly competitions
- Confidential wellbeing support through our Employee Assistance Program (EAP)
- Discounts with WHEREFIT to gyms, sports gear, vitamins, Adore Beauty, HelloFresh + more

This is a seasonal position supporting our Sydney CBD store through the holiday trading period, with hours based on business and trading needs.

Ksubi is an equal opportunity employer, committed to diversity and inclusion. We make hiring decisions based on your passion, experience, and skillset, and consider all applicants on the basis of their capabilities and qualifications. If you require any support, access adjustments, or would like to share your pronouns at any stage of the application or interview process, please let us know - we're here to support you.

Primary Purpose of the Role

To lead, support, and develop the Customer Service team while ensuring consistent, high-quality service delivery across orders, enquiries, and issue resolution. The role is accountable for day-to-day operational oversight, escalation management, ticket flow, and team performance in line with agreed KPIs, SLAs, and business objectives.

Key Responsibilities





- Lead and support the Customer Service team in day-to-day operational activities.
- Conduct daily team huddles to review workload, priorities, risks, and service commitments.
- Allocate and manage work across the team to ensure balanced workloads and SLA adherence.
- Act as the first point of escalation for complex customer issues and internal queries.
- Provide coaching, guidance, and on-the-job support to team members
- Own and manage escalated customer enquiries, complaints, and service issues through to resolution
- Oversee the customer service inbox and ticketing system to ensure tickets are prioritised, progressed, and closed within agreed SLAs
- Monitor ticket queues and ageing, identifying risks and reallocating work where required
- Ensure clear documentation, communication, and handover of escalated cases
- Provide oversight of all order types, credits, debits, RGAs, FOC orders, and demo coordination
- Support resolution of delivery blocks, billing blocks, and complex order or invoice issues
- Ensure adherence to internal controls, approvals, and quality standards
- Act as a point of contact for cross-functional stakeholders (logistics, finance, sales, operations)
- Review and manage customer complaints, ensuring timely investigation, escalation, and closure
- Support root cause analysis and corrective actions for recurring issues
- Ensure complaint handling aligns with internal procedures and quality requirements
- Monitor individual and team performance against agreed KPIs and SLAs
- Identify performance gaps and implement corrective actions where required

Performance, KPIs & SLAs

- Monitor individual and team performance against agreed KPIs and SLAs
- Identify performance gaps and implement corrective actions where required

Project Work & Continuous Improvement

- Lead or participate in customer service-related projects and improvement initiatives




- Identify process inefficiencies and drive continuous improvement across systems and workflows
- Support implementation of new processes, tools, and system enhancements
- Contribute to documentation, training, and change management activities

Compliance & Governance

- Support OH&S; requirements and act as an escalation point for team-related safety concerns
- Ensure team compliance with policies, procedures, and regulatory obligations

Other Responsibilities

- Undertake additional duties as reasonably required by the Customer Service Manager in support of operational and business objectives

Competencies (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)

- Proven experience in a customer service leadership or senior customer service role
- Strong people leadership, coaching, and escalation management skills
- Ability to manage competing priorities in a fast-paced operational environment
- Solid problem-solving and stakeholder management capability
- Experience with ERP systems (e.g. SAP) and ticketing/workflow tools preferred

Key Information

- Content gathered from various roles including Ksubi seasonal sales associate, Chloé sales associate, Cartier sales associate, Montblanc sales associate, NiCE sales associate, and Customer Service consultant in various contexts.

Remuneration & Benefits

- Discount + clothing allowance
- Monthly competitions
- Confidential wellbeing support through our Employee Assistance Program (EAP)
- Discounts with WHEREFIT to gyms, sports gear, vitamins, Adore Beauty, HelloFresh + more
- Flexible working in every sense
- Exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
- Monthly meeting-free days
- Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities – use our dedicated learning and development options to grow an idea, yourself, and your career.

Other Opportunities

- Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction.

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📌 Part-Time Style Consultant - David Jones Miranda (Sydney)
🏢 Wittner
📍 Sydney