We are looking for someone who:
Is client‑focused and committed to delivering high‑quality outcomes
Has strong technical report writing and project management skills
Enjoys mentoring and supporting junior team members
Has experience managing investigations and geotechnical projects
Holds tertiary qualifications in Civil Engineering, Geology or a related discipline

Preferred but not Essential

- RPEQ registration
- CPEng or equivalent professional recognition

What We Offer

- Competitive salary package
- Professional development and career progression opportunities
- Support towards professional registration and accreditation
- Exposure to diverse and complex projects
- A genuinely collaborative and people‑focused culture
- Relocation assistance can be negotiated for the preferred candidates
- Competitive salary package
- Professional development and career progression opportunities
- Support towards professional registration and accreditation
- Exposure to diverse and complex projects
- A genuinely collaborative and people‑focused culture
- Competitive salary package
- Professional development and career progression opportunities
- Support towards professional registration and accreditation
- Exposure to diverse and complex projects
- A genuinely collaborative and people‑focused culture
- Competitive salary package
- Professional development and career progression opportunities
- Support towards skilled registration and accreditation
- Exposure to diverse and complex projects
- A genuinely collaborative and people‑focused culture
- Competitive salary package
- Professional development and career progression opportunities
- Support towards professional registration and accreditation
- Exposure to diverse and complex projects
- A genuinely collaborative and people‑focused culture

Job Location

Sunshine Coast, QLD

Contract and Working Hours

Full-time, Permanent

Benefits

- Competitive salary package
- Professional development and career progression opportunities
- Support towards professional registration and accreditation
- Exposure to diverse and complex projects
- A genuinely collaborative and people‑focused culture
- Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- Employee Assistance Program
- Personalized wellbeing programs through our On Track program
- On‑demand digital course library for professional development
- Birthdays off: celebrate your special day with a paid day off
- Early‑mark Fridays: once a month, choose to extend your weekend by leaving your desk earlier on a Friday
- Remote work: embrace work‑life balance with our remote work option
- Access to exclusive employee discounts through our rewards platform
- Corporate health insurance discount
- Additional Day Leave on your Birthday
- Paid Parental Leave
- Novated Leasing
- Provision of minimum of 50 hours Training / CPD per year and paid membership to Engineers Australia

Salary and Compensation

- $701+ AUD Avg Monthly Pay
- Competitive salary package

Remote Support Engineer – Remote Support Services (RSS)

Location: Hawthorn, Melbourne (Hybrid)

- B2B Contract for 12+ months
- Rate 45 - 50 USD per hour
- Full‑time involvement (160-168 hours)
- Remote

Responsibilities





- Provide technical support to customers through phone, chat, and electronic support channels.
- Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products.
- Analyze, reproduce, and investigate complex technical issues using available tools.
- Document troubleshooting activities, findings, and resolutions in service tickets.
- Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
- Contribute to the Knowledge‑Centered Service (KCS) process through the creation and maintenance of technical articles.
- Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.
- Support continuous improvement initiatives that enhance customer experience.
- Provide technical support to customers via phone, chat, and electronic support channels.
- Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
- Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
- Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
- Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
- Contribute to the Knowledge‑Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
- Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.
- Support continuous improvement initiatives that enhance customer experience, operational efficiency, and support quality.

Requirements

- Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field
- Minimum 2 years of experience working with industrial automation products or systems.
- Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.
- Effective verbal and written communication skills with a customer‑focused approach.
- Ability to work collaboratively in a fast‑paced technical environment.
- Experience with industrial automation systems, including PLCs, HMIs, and industrial networks.
- CCNA or equivalent industrial networking certification.

Job Description at Point of Contact Level

- Provide technical support to customers through phone, chat, and electronic support channels.
- Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products.
- Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
- Document troubleshooting activities, findings,



and resolutions in service tickets while maintaining a high standard of customer communication.
- Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
- Contribute to the Knowledge‑Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
- Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.
- Support continuous improvement initiatives that enhance customer experience, operational efficiency, and support quality.

Legal and Diversity Statements

We welcome applications from candidates of all backgrounds, experiences and perspectives, and are continuously striving to build a diverse and inclusive workforce across our business.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Benefits Summary

- Competitive salary package
- Professional development and career progression opportunities
- Support towards qualified registration and accreditation
- Exposure to diverse and complex projects
- A genuinely collaborative and people‑focused culture
- Relocation assistance can be negotiated for the preferred candidates
- Pay Notices: $701+ AUD Avg Monthly Pay
- Rate 45 - 50 USD per hour
- B2B Contract for 12+ months
- Full‑time involvement (160‑168 hours)
- Remote

Remote Support Environment

- Node.js
- TypeScript / React
- Java (JUnit, Bamboo Specs)
- Docker
- Jest
- Cypress
- Playwright
- ESLint
- Testing strategies for REST APIs
- Static and dynamic code analysis and linting
- Bamboo
- CI/CD and DevOps practices (preferably Atlassian ecosystem)
- Git and distributed version control (DVCS)
- Contract testing (PACT)
- Bash scripting
- AWS
- SRE and observability experience

Work Details

- B2B Contract for 12+months
- Rate 45 - 50 USD per hour
- Full-time involvement (160-168 hours)
- Remote

Recruitment Process

- CV Screening: Applications are reviewed within 24 hours.
- Pre‑Screening Interview: A brief Q/A session designed to learn more about your experience related to the required job position.
- Automated Session (Recommended): You can complete this session on your own at a time that is convenient for you. The questions and follow‑ups are well‑structured and designed to highlight your experience and provide detailed insights into your background. This option is recommended because it’s usually more detailed and allows us to provide feedback from the hiring manager faster.
- Session with a Recruiter – You can also have the session with a recruiter. The questions are the same, but the discussion may be a bit less detailed, and feedback might take a little longer.
- Shortlisting: Qualified candidates are presented to the hiring manager for review.
- Formal Interviews: On‑site discussions with the hiring manager or project team, with feedback provided within 1-2 weeks.
- Offer and Onboarding: Successful candidates receive a formal offer and begin a structured onboarding process.

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📌 Principal Geotechnical Engineer (Melbourne)
🏢 CMW Geosciences
📍 Melbourne