Wells Bodyworks & Towing

Wells Bodyworks & Towing, part of the AMA Group, is the leading provider in the Australian and Recent Zealand collision repair industry, offering a full spectrum of services—from collision repairs and parts supply to consumables and end‑of‑life vehicle recycling.

With over 140 locations and a dedicated team of 3,200+ professionals, we specialise in repairing vehicles across all severity levels—from fast turnaround repairs on drivable vehicles to complex and prestige repairs. Our services support insured, private, and commercial customers alike.

The Opportunity

We're looking for a passionate and focused Customer Service Officer to join our team.

This is a permanent position, Monday to Friday-day shift. 8:00am - 4:30pm.

What You'll Do

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles




- Contacting customer to ensure that they are satisfied with the AMA experience
- Telephone and email correspondence
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

What We're Looking For

- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

Benefits and Perks

- Stability – AMA Group’s national network of 140+ sites
- Training & career growth opportunities
- Reward & recognition programs
- Referral bonuses if you bring a mate
- Discounts on parts and tools
- Uniforms provided
- 24/7 free counselling for you and your family

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