We are seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join our Perth‑based team, supporting Fugro’s marine operations across the APAC region as part of the wider global Remote Operations Centre (ROC) environment. In this hands‑on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.

Working closely with local and international Deployment and ROC teams, you will contribute to the implementation, optimisation, and support of remote operations solutions, including system and network deployments within ROC and Techshop facilities. The role also includes occasional regional travel to vessels and ROC locations to support operational and project requirements.

- Deliver hands‑on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity;
- Monitor, troubleshoot, and resolve incidents/service requests serving as an escalation point for complex issues related to critical remote operations services;
- Act as the first‑point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations;
- Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;
- Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;
- Maintain clear and up‑to‑date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;
- Collaborate with global teams, vendors, and operational stakeholders to deploy solutions and drive continuous improvement.

Who are we

We are Fugro, the world’s leading Geo‑data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting‑edge technology to solve our clients' challenges.

The Operational Technology (OT) Services team is part of Fugro’s global IT Infrastructure and Security team. At OT Services we provide IT support to facilitate Fugro’s vessels and field operations, remote operations and processing of Geo‑data collected during those operations. Within OT Services, the Deployment team coordinates and executes full‑scale deployment of IT infrastructure onboard Fugro's marine vessels operating globally.

How we work

At Fugro,



we embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.

We aim to help our people grow toward their full potential by promoting alignment, autonomy, and personal accountability, within a supportive, knowledge‑sharing environment. While we value the flexibility of remote work, we also value face‑to‑face interactions, whiteboard discussions and sharing a meal together.

About You

Your success in securing this role will require:

- Tertiary degree in Information Technology, Engineering or a similar field with relevant knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls), exposure to WAN/LAN, satellite (VSAT), and remote connectivity;
- Solid experience in L2 IT/OT support and service delivery in operational or remote sites/vessels such as marine, energy, mining, defence, or utilities sectors;
- Exposure to network troubleshooting and system monitoring tools, alert triage, log analysis, and adherence to runbooks and escalation processes;
- High understanding of endpoint security, identity/access management, incident response, ticket management and operational handover while working in a global support environment;
- Strong communication skills in engaging effectively with both technical and non‑technical stakeholders with demonstrated commitment to standards compliance;
- Hands‑on approach to work and ability to travel to site to assist with system builds and vessel mobilization when required.

Fugro offers

- Ongoing, hybrid work from home arrangement | Flexible start and finish times
- Competitive compensation | Annual salary reviews | Salary continuance insurance
- Culture that supports career development, training and progression
- An inclusive and diverse group of colleagues who happily share knowledge
- Friendly and supportive environment - feel free to be yourself
- Global, industry leading company with diverse portfolio of projects and workscopes
- Progressive company with industry new, cutting edge technology
- Opportunity to travel and work in a wide variety of locations including internationally

About the team

The Vesting Deployment Team is responsible for designing, developing, and maintaining software for embedded systems.



They work closely with hardware engineers to create and integrate software into microcontrollers, processors, and other electronic devices to ensure the product’s performance and reliability meet engineering standards.

Responsibilities

- Design, develop and test embedded software for electronic devices and systems
- Work closely with hardware engineers to create software that integrates with the hardware
- Develop user interfaces for embedded systems
- Analyze and optimize system performance and memory usage
- Conduct code reviews and ensure software meets coding standards
- Test software to ensure that it meets functional requirements and specifications
- Analyze and resolve software defects and issues
- Create and maintain project documentation
- Ensure software meets safety and security requirements
- Stay up‑to‑date with the latest embedded software technologies and programming languages

Qualifications

- Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field
- Solid programming skills in C/C++ and other programming languages
- Experience with embedded software development tools such as debuggers and simulators
- Experience developing software for microcontrollers, embedded systems or other electronic devices
- Knowledge of real‑time operating systems (RTOS)
- Good understanding of hardware architectures and microprocessor instruction set
- Strong analytical and problem‑solving skills
- Ability to work independently and in a team environment
- Good written and verbal communication skills
- Knowledge of Safety‑critical standards such as DO‑178B/C or ISO26262 is an advantage.

Location

We are seeking a Remote Support Engineer to join our Remote Support Services (RSS) team based in Hawthorn, Melbourne.

Compensation and Working Hours

- B2B Contract for 12+ months
- Rate USD 45–50 per hour
- Full‑time involvement (160–168 hours)
- Remote

Benefits

- Comprehensive mindfulness programmes with a premium membership to Calm
- Volunteer Paid Time Off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our On Track program
- On‑demand digital course library for professional development

Employment Policy

Fugro reserves the right to close this advert at any time. Applications or interest via recruitment agencies will not be accepted at this time.

Fugro is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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