TowX Group | Perth, WA

** Immediate Start

LOVE TALKING TO PEOPLE? HIGHLY ORGANISED? WE WANT TO HEAR FROM YOU.

Are you confident on the phone, naturally good with people and the type of person who gets things done?

TowX Group is growing — and we're looking for a great personality to join us.

We're looking for a Customer Service & Sales Coordinator / PA to Senior Management to become a key part of our busy Perth operation.

This is a unique position combining customer service, inbound sales, relationship management and executive support.

This isn't a traditional call centre role and there's no cold calling.

Customers are already contacting us. Your job is to answer the call, understand what they need, provide great service and turn that enquiry into a booking.

You'll also build relationships with our regular and commercial customers while working closely with senior management as a trusted PA, helping with organisation, communication, follow-ups and day-to-day priorities.

WHAT'S GREAT ABOUT THE ROLE?

- No cold calling — customers come to us

- Work directly with senior management

- Plenty of variety — no two days are exactly the same

- Build genuine relationships rather than reading from a script

- Become involved in the day-to-day running of the business

- Join a growing WA company where your contribution is noticed

- Opportunity to grow into account management, business development, executive support or operations

- Immediate start available

WHAT YOU'LL BE DOING

You'll be one of the main voices of TowX Group and an important support person to senior management.

CUSTOMER SERVICE, SALES & RELATIONSHIPS

A typical day could involve:
- Answering incoming customer calls and enquiries

- Turning enquiries into confirmed bookings

- Providing quotes and explaining our services

- Following up customers, quotes and opportunities

- Building relationships with regular and commercial customers

- Liaising with drivers and our operations team

- Speaking with insurers, repairers, dealerships and fleet customers





- Coordinating jobs and keeping customers updated

- Responding to emails and customer requests

- Identifying opportunities for repeat and additional business

- Maintaining accurate customer and job information

PA TO SENIOR MANAGEMENT

You'll also work closely with senior management, providing practical day-to-day support including:
- Managing appointments, meetings and diary commitments

- Monitoring and assisting with emails and correspondence

- Preparing letters, documents, reports and presentations

- Following up customers, suppliers and business contacts on behalf of management

- Maintaining action lists and following up outstanding items

- Coordinating meetings and preparing information when required

- Assisting with customer and supplier communications

- Helping prioritise management tasks and commitments

- Handling confidential and commercially sensitive information professionally

- Assisting with general business administration

- Taking ownership of tasks and ensuring they are followed through to completion

This is a role for someone who likes being busy, involved and trusted to get things done.

YOU DON'T NEED TOWING EXPERIENCE

We'll teach you the industry.

We're much more interested in finding someone with the right personality, attitude, organisation and communication skills.

You may currently work in:

Customer Service | Sales | Personal Assistance | Executive Support | Reception | Automotive | Insurance | Real Estate | Hospitality | Administration | Logistics | Account Management

If you're great with people and highly organised, we'd still like to hear from you even if you've never worked in transport before.

WE'D LOVE TO MEET YOU IF YOU...





- Are confident and friendly on the phone

- Can build rapport with people quickly

- Have a positive, energetic personality

- Enjoy turning an enquiry into a successful outcome

- Are exceptionally organised

- Can confidently manage multiple priorities

- Communicate professionally by phone, email and in person

- Take initiative without needing constant direction

- Have strong attention to detail

- Are comfortable working directly with senior management

- Understand the importance of confidentiality and discretion

- Have good computer and administration skills

- Enjoy working in a fast-paced environment

- Want responsibility and the opportunity to make a role your own

You don't need to be a pushy salesperson.

We're looking for someone who can have a great conversation, understand what the customer needs and confidently ask for the booking.

At the same time, we need someone senior management can rely on to take ownership, follow things through and keep important priorities moving.

ABOUT US

TowX Group is a growing WA towing, recovery and transport business servicing Perth, Peel and regional Western Australia.

We work with everyday motorists as well as insurers, repairers, dealerships, fleets and commercial customers.

Our business is expanding quickly, and we're looking for good people who want to grow with us.

THIS COULD BE YOUR NEXT STEP

If you're currently in customer service, sales, administration, reception or a PA role and you're thinking "I can do more than this", we'd particularly like to hear from you.

This position gives you the chance to combine your people skills with your organisational ability while working closely with the people running the business.

As TowX Group grows, there is genuine scope for the role to develop with it.

Personality, initiative and attitude matter to us more than having the perfect CV.

If this sounds like you, apply now.

Send us your CV and tell us a little about yourself.

We'd love to have a chat.

📌 ADMIN/SECRETARY (Perth)
🏢 TOWX GROUP
📍 Perth