Administration Officer - Community & Aged Care Services

Reservoir Location | Hybrid Working | Immediate Start

McArthur is seeking an experienced and customer-focused Administration Officer to join Darebin City Council's Independent Living Program on a temporary assignment through to 22 January 2027.

This is a fantastic opportunity for an organised and proactive administrator who enjoys working in a community-focused environment and wants to make a genuine difference to the lives of older people and people living with disabilities.

What's on Offer?

- Immediate start with a contract through to 22 January 2027

- Full-time hours preferred, with 4 days per week (0.8 EFT) considered

- Hybrid flexibility - work from home 2 days per week

- Convenient Reservoir location, close to public transport

- Monthly RDO negotiable

- Supportive team environment within local government

- Meaningful work supporting essential community services

About the Role

Working within Council's Supported and Connected Living Department, you will provide essential administrative and customer service support across the Independent Living Program, including delivered meals, community transport and home maintenance services.

You will be a key point of contact for clients, families, service providers and internal stakeholders, ensuring services run smoothly and vulnerable community members receive the support they need.

Your key responsibilities will include:

- Coordinating referrals, enquiries and administration across meals, community transport and home maintenance programs

- Delivering exceptional customer service to older residents,



people with disabilities, carers and external stakeholders

- Liaising with contracted service providers to resolve queries and ensure quality service delivery

- Processing referrals, bookings, service changes and approvals

- Maintaining accurate client records, databases and program reports

- Reconciling daily meals delivery reports and assisting with invoicing and contract administration

- Coordinating community transport schedules and maintaining accurate service information

- Identifying and escalating client wellbeing concerns appropriately

- Supporting continuous improvement of administrative processes and service delivery

About You

We are looking for someone who combines strong administrative capability with empathy, initiative and excellent communication skills.

To be successful, you will ideally bring:

- Demonstrated administration experience, preferably within aged care, disability, community services or local government

- Robust customer service skills and confidence communicating with people from diverse backgrounds

- Excellent organisational skills, attention to detail and the ability to manage competing priorities

- Proficiency in Microsoft Office, particularly Outlook,



Word and Excel

- Experience using client management systems, with Carelink or My Aged Care highly regarded

- Experience coordinating services, managing referrals, rostering or liaising with external providers
- A proactive, solution-focused approach and the ability to work both independently and collaboratively
- An understanding of the needs of older people and vulnerable community members

Highly regarded:

- Experience in aged care or disability service administration

- Knowledge of community transport, delivered meals or home support programs

- Contract administration or service provider liaison experience

- Certificate III in Aged Care, Disability or a related field

- Additional community language skills

A current Employee Working with Children Check is required, and a Victorian Driver's Licence is advantageous.

Why Apply?

This is an excellent opportunity to utilise your administration and customer service skills in a role that offers flexibility, variety and genuine purpose.

You'll join a dedicated team committed to helping older residents and people living with disabilities remain independent, connected and supported in their communities.

Apply Now!

If you're an experienced administrator with a passion for community services and are available to commence immediately, we'd love to hear from you!

Click APPLY NOW to submit your resume

McArthur is committed to providing equal employment opportunities and welcomes applications from candidates of all backgrounds.

📌 Administration Officer - Community & Aged Care Services (Reservoir)
🏢 Mcarthur
📍 Reservoir