Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)
Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)
Job Description
- Handle inbound customer calls and emails with urgency, empathy, and professionalism.
- Answer policy questions and help customers feel confident about their life insurance decisions.
- Support customers through difficult conversations with compassion – including those who have lost loved ones.
- Provide accurate, helpful information while following clear scripted conversations.
- Keep detailed records of customer interactions to ensure continuity of care.
- Work toward team KPIs including answering 90% of calls within 20 seconds.
- Participate in ongoing training to stay up-to-date with products and compliance standards.
- Contribute to the company's supportive team culture where everyone is valued.
What We're Looking For
- Genuine passion for customer service.
- Clear English communication skills.
- Emotional resilience.
- Contact centre experience highly desirable.
- Australian resident with valid work rights.
- A team player.
Important Note: Life insurance experience is beneficial but not essential.
Benefits
- Flexible hybrid working arrangements (3 days office, 2 days WFH after 6 months) and a Dress for Your Day culture
- Performance-based bonus and incentive opportunities
- Structured training, learning pathways and genuine career progression opportunities
- Employee Assistance Program (EAP), discounted health insurance and wellbeing perks
- Paid volunteering leave, additional leave purchase options and other lifestyle benefits
- Complimentary breakfast, fresh fruit and employee discounts
- End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided
About the Employer
Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States, the United Kingdom and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions.
We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.