About Us

Hi there, we appreciate your interest in working with our team! A little about us... Numero is a fast growing digital creator management agency specialising in content monetisation, digital marketing and creator growth.

We work with a diverse portfolio of online creators, supported by dedicated account management, marketing, content and operational teams.

As our business continues to grow, we're looking for a highly organised, proactive and commercially minded Client Operations Manager to take ownership of key client-facing, financial administration and operational functions.

The Opportunity This is a hands-on position offering genuine responsibility, autonomy and the opportunity to work closely with the directors of a growing digital business.

You'll play a central role in ensuring our clients are well looked after, financial administration is managed accurately, internal departments remain accountable and day-to-day operations run efficiently.

Working remotely from Melbourne, you'll coordinate with clients, managers and internal teams to ensure priorities are followed through, problems are addressed and important responsibilities are completed on time.

We're not looking for someone who simply waits for instructions. We're looking for someone who identifies what needs attention, takes initiative and follows through to completion.

Key Responsibilities: Client Relationships & Retention

- Act as a key point of contact for our creators, maintaining strong and professional relationships.

- Manage client enquiries, concerns and operational requests.

- Proactively identify potential client issues and coordinate solutions before they escalate.

- Maintain consistent communication and support long-term client satisfaction and retention.

Finance, Invoicing & Administration

- Take ownership of client invoicing, payment tracking and outstanding payment follow-ups.

- Prepare and verify invoices in accordance with agreed client terms and relevant financial records.

- Maintain accurate spreadsheets, invoicing records and internal financial reporting.

- Identify discrepancies, resolve routine billing enquiries and coordinate payment-related matters.





- Ensure financial administration is completed accurately, consistently and on schedule.

Operational Oversight & Accountability

- Work closely with department managers to ensure operational responsibilities, deadlines and agreed processes are followed.

- Proactively monitor outstanding tasks, identify delays and follow through to completion.

- Maintain accountability across departments while building positive working relationships.

- Resolve day-to-day operational issues and escalate significant concerns when necessary.

- Identify inefficiencies and help implement improvements to internal workflows.

- Provide directors with clear updates on priorities, outstanding issues and operational performance.

Client Onboarding & Administration

- Take ownership of the end-to-end onboarding process for new creators.

- Coordinate contracts, documentation, account setup and internal handovers.

- Maintain accurate and organised client records.

- Ensure onboarding and administrative processes are completed efficiently and consistently.

About You

We're looking for someone who is naturally organised, dependable, proactive and confident taking ownership of their responsibilities.

Essential

- 2-3 years of experience in client services, account management, business operations or a similar role.

- Excellent written and verbal communication skills.

- Strong organisational skills and exceptional attention to detail.

- Experience managing invoicing, payment follow-ups, spreadsheets and financial administration.

- Proven ability to independently manage multiple responsibilities and competing priorities.

- Confidence communicating with clients and coordinating internal teams.

- Strong problem-solving skills and a proactive approach to work.





- Comfortable working independently in a fast-paced, remote environment.

- Based in Melbourne, Victoria.

Highly Regarded

- Experience within a digital marketing, talent management, influencer or creative agency.

- Experience coordinating multiple departments and improving operational processes.

- Familiarity with CRM systems, project management tools or financial administration software.

- Previous responsibility for client retention, billing or accounts receivable.

Previous experience in the creator industry is advantageous but not essential.

What We're Looking For

Above all, we're looking for someone with a strong sense of proactive ownership.

Someone who

- Notices when something needs attention without being prompted.

- Takes responsibility for ensuring tasks are completed, not simply delegated.

- Confidently follows up with clients and internal teams.

- Maintains exceptional accuracy when handling invoicing and financial records.

- Communicates problems early and comes prepared with practical solutions.

- Continuously looks for ways to improve internal systems and processes.

- Can independently manage their workload while keeping directors informed.

What We Offer

- Competitive salary of $80,000–$90,000 superannuation, depending on experience.

- A full-time, primarily remote position based in Melbourne.

- The chance to work directly with the directors of a growing digital business.

- Genuine ownership and autonomy over key business functions.

- A collaborative, ambitious team environment.

- Long-term opportunities for career development and growth.

- The opportunity to improve and shape operational systems as the business scales.

How to Apply

Please submit your resume and a short cover letter outlining your relevant experience.

In your application, we'd particularly like to hear about a time you independently identified a problem at work, took initiative and resolved it without being asked.

We're looking for someone who takes initiative, follows through and genuinely enjoys making businesses run better.

📌 Client Operations Manager (Melbourne)
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