Join the Pearl Home Care Liverpool–Wollondilly Team: Client Services & Care Administration Coordinator – Support at Home

At Pearl Home Care Liverpool–Wollondilly, we're more than just a service — we're a team dedicated to empowering older Australians to live life their way. We pride ourselves on building strong relationships, providing quality care and making a genuine difference in our community.

As our organisation continues to grow, we're looking for an organised, tech-savvy and proactive Client Services & Care Administration Coordinator to join our team.

If you have experience in Support at Home, Home Care Packages or aged care, enjoy helping people and take pride in keeping things organised, we'd love to hear from you!

This is an opportunity to play an important role in a growing home-care organisation, working closely with our Care Partners, Business Development Manager and management team to ensure our clients receive a smooth, professional and positive experience.

About the Role

Based primarily in our office, you'll be an important point of contact for clients, families and the wider team. You'll help keep day-to-day administration running smoothly, support our Care Partners with non-clinical tasks and ensure enquiries, documentation and follow-ups are handled efficiently.

You'll also contribute to new client onboarding and help us build the administrative capacity needed to support our growing client base.

Your role will include

- Client Services & Phone Support: Answer incoming calls, respond to client and family enquiries, manage call-backs and ensure enquiries are directed to the right team member.
- Administration & Documentation: Prepare client correspondence, monthly statements, letters and other documents; maintain accurate records and manage routine administrative tasks.
- Client Onboarding: Assist with new participant enquiries, paperwork, service agreements and onboarding processes, ensuring a smooth transition into Pearl Home Care.
- Care Partner Support: Assist our RN and Non-Clinical Care Partners with documentation, client follow-ups, routine budget administration and other non-clinical operational tasks.
- Compliance & Record Keeping: Maintain registers, track outstanding documents and follow-ups, assist with audit preparation and help ensure client records remain accurate and up to date.
- Operational Support: Coordinate administrative follow-ups, maintain organised digital records and help improve processes to keep our office running efficiently.
- Growth & Client Experience: Support the administrative side of new referrals and client onboarding,



helping our team deliver a responsive, professional experience as the business grows.

What We're Looking For We're looking for someone who takes initiative, follows tasks through to completion and enjoys working in a busy, client-focused environment.

Experience

- Experience working with a Support at Home, Home Care Packages or other aged-care provider is highly desirable.
- Experience in client services, care coordination, intake, aged-care administration or a similar role will be highly regarded.
- A sound understanding of home-care processes, client documentation and service agreements is an advantage.

Technology & Administration

- Confident using computers, digital documentation and online systems.
- Comfortable learning new software and working across multiple systems.
- Strong organisational skills, attention to detail and the ability to manage competing priorities.
- Good written communication and a warm, professional telephone manner.

Our Technology We use MacBooks and digital systems throughout our operations. Previous Mac experience is not essential, but you must be tech-savvy, comfortable learning new systems and confident using technology in your day-to-day work.

Qualifications A nursing or allied health qualification is not essential. We welcome applications from candidates with relevant experience, including:

- Support at Home or Home Care Package Care Partners.
- Aged-care Client Services and Administration Officers.
- Enrolled Nurses with strong administrative and client service skills.
- Candidates with Certificate III or IV qualifications in aged care, individual support or a relevant health field.
- Allied health or other health-related graduates with relevant administrative or home-care experience.

We value practical experience, initiative and the ability to learn over qualifications alone.

Other Requirements

- Current Australian driver's licence and willingness to travel to client or service locations when required.
- Current National Police Check and any screening clearances required for the position.
- Australian work rights.

What We Offer
- Competitive Remuneration: Salary based on relevant experience and skills, plus superannuation.




- A Supportive Team: Work closely with an experienced, approachable team with direct access to management.
- Meaningful Work: Make a real difference to the experience of older Australians and their families.
- Growth Opportunities: Join a growing organisation where you can contribute ideas, take ownership of processes and develop your skills.
- Career development: Ongoing learning and opportunities to expand your knowledge of home care and Support at Home.
- Staff Benefits: Access to applicable staff rewards, retail discounts and other employee benefits.
- Travel Reimbursement: Reimbursement for approved work-related travel in accordance with our policies.

Why Choose Pearl Home Care? At Pearl Home Care, we believe quality care starts with a team that feels supported and valued. We foster a collaborative environment where initiative is encouraged, contributions matter and everyone works towards a shared goal of improving the lives of older Australians.

If you're organised, proactive, comfortable with technology and passionate about providing excellent client service, we'd love to hear from you.

Apply Now!

Join the Pearl Home Care Liverpool–Wollondilly team and help us deliver a better experience for our clients while supporting the continued growth of our organisation.

Please submit your resume and a brief introduction outlining your relevant experience, your confidence with technology and why you're interested in this role.

Job Type: Full-time preferred; part time may be considered for the right candidate.

Work Location: Primarily in person at our office.

Benefits: Employee discounts, professional development assistance, salary packaging where applicable, referral program and approved work-related travel reimbursement.

Licence: Current Australian driver's licence required.

Work Authorisation: Applicants must have valid Australian work rights.

Pay: From $75,000.00 per year

Benefits

- Professional development assistance
- Referral program
- Salary packaging
- Travel reimbursement
- Work from home

Application Question(s):
- Do you have experience working for a Support at Home, Home Care Packages, or other aged-care provider?

1. Yes — direct experience with Support at Home / Home Care Packages
2. Yes — other aged-care experience
3. No direct aged-care experience

- What is your availability?

1. Full-time
2. Part-time, with consistent availability

Licence/Certification:
- Driver Licence (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Client Services & Care Administration Coordinator – Support at Home (Leumeah)
🏢 Pearl Home Care Liverpool-Wollondilly
📍 Leumeah