About the role

We are looking for a part-time team member to join our Mandurah office three days per week. For candidates seeking full-time employment, there is also the opportunity to work additional days from our Osborne Park office.

As the first point of contact in this diverse and pivotal role, you will provide a range of professional front office reception and administration duties. You must have excellent interpersonal, communication and client service skills, proven ability to display initiative and high attention to detail, the ability to multitask, prioritise and work well under pressure, and the ability to work well within a close-knit team environment.

Key responsibilities

- Provide a range of professional front office reception and administration duties

- Provide superior customer service as the front line of the organisation

- Manage multiple line phone system (answer and forward incoming calls, take messages and handle general enquiries)

- Schedule client appointments

- Assist and greet clients face-to-face

- Assist and support clients via webchat function





- Provide high-level administrative and business support to all teams and employees within the organisation

- Database management

- Manage the office housekeeping

- Preparation and maintenance of confidential client files and records (both physical and electronic)

About you

- Reception or call centre experience (medical or similar background will be highly regarded)

- Excellent interpersonal, communication and client service skills

- Proven ability to display initiative and high attention to detail

- Ability to multitask, prioritise and work well under pressure

- Ability to work well within a close-knit team environment

- High standards of personal presentation

- Understanding that confidentiality is essential

- Advanced computer and MS Office skills

About us

BSS Psychology is the leading and largest Western Australian owned and based employee assistance provider within the resource and industry sector across Australia.

Learn more about our team here https://bsspsych.com.au/about-us/our-team and register your interest or email your CV to apply for this role to [email protected]

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